ATR - Head of Customer Acceptance and Delivery Managers

Job Description

Head of CADM – Commercial Directorate – Fatima team (18 collaborators).

About us

ATR is the world’s number one aircraft manufacturer in regional aviation, providing a new generation of turboprops. We are a joint venture between two European aeronautical heavyweights, Airbus and Leonardo.

Leadership Profile

People Centric, Entrepreneurial, Inspiring, Exemplary, Innovative, Humble.

Responsibilities

Lead a team of Customer Acceptance and Delivery Managers and manage their missions:

• Prepare and organize customer visits and buyback sessions in close cooperation with production groups.
• Follow-up on concessions and QLBs treatment.
• Act as technical focal point for customers during pre‑FAL, FAL and delivery phases.
• Organize periodic meetings with customers regarding technical progress, QLB treatment progress and customer rejections.
• Lead the Delivery Acceptance Process on the technical side, in close cooperation with the Customer Program Director.
• Work closely with the CPD in case of major issues affecting planning or requiring commercial negotiation.
• Generate feedback loop reviews with Quality to avoid repetitive items.
• Drive the feedback loop: implement corrective actions with FAL stations, production groups and support functions to avoid recurrences.

Qualifications

• Engineering or aeronautics studies.
• At least 10 years of experience.
• Technical knowledge of aircraft architecture (knowledge of ATR products is a plus).
• Previous experience managing a team.
• Experience in customer‑facing roles.
• Strong leadership and ability to find the best compromise between ATR interests and customers’ requests.
• Fluent in English and French (Italian is a plus).
• Ready to take off with us to connect communities and businesses and provide the best products and support to our customers.

Recruitment Process

• Fatima will contact you.
• Innovative and digital assessment.
• Interview with Fatima then with Mehdi, our HR recruiter.

Benefits

• Highly competitive compensation package (profit and success sharing, employee savings plan).
• Work‑life balance (remote working, 6th week paid leave, additional days off for family events).
• Well‑being / health (supplementary health & welfare coverage).
• Career paths enabling employees to develop skills.
• Wide choice of development programs for soft and hard skills.
• CSE: ATR (family and employee events) and Airbus CSE (travel, vacation camps).
• Diversity and inclusion: Over 1400 men & women with more than 35 different nationalities working together in our teams.

Company

Avions de Transport Regional (ATR) GIE

Contract Type

Permanent

Job Details

Classe Emploi (France): Classe G14

Experience Level: Professional

Job Family: Leadership

Diversity

ATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.