ATR - AOG Desk Officer (H/F) - AVIONS DE TRANSPORT REGIONAL (ATR) GIE

AOG Desk Officer – Customer Support & Services

ATR is seeking a dedicated AOG Desk Officer to join the Customer Support & Services Directorate in the team of Jérôme Polychronis.

Your Mission

• Support ATR operators with all AOG material requests.
• Ensure high quality and responsiveness in handling airline requests, optimizing delivery performance, enhancing customer satisfaction, and providing ATR expertise for all AOG material needs.
• Manage incoming requests (mail and phone) coming from airlines, lessors and MRO in a stressful environment.
• Administrate orders, including sourcing, logistics operations, delivery and transport.
• Coordinate and interface with customers regarding the ATR spare parts order process.
• Evaluate, challenge and select in autonomy the best option available to solve the AOG situation.
• Ensure on‑time delivery or obtain the best lead‑time for all spare and services orders to match customer AOG expectations or contractual commitments.
• Maintain proactive and continuous communication with airlines and internal stakeholders with all relevant information.
• Ensure recurrent follow‑up of the orders backlog.
• Resolve customer claims (lost packages, damaged equipment, missing certification documents, order cancellation, …).

The AOG team is available 24/7, 365 days a year, operating through 8‑hour shifts (7:00 am‑3:00 pm, 3:00 pm‑11:00 pm, 11:00 pm‑7:00 am).

About You

• Degree in Supply Chain Management, Logistics, Business Administration or equivalent experience.
• Experience in airline, MRO or customer services is a plus.
• Requires autonomy, initiative, and strong problem‑solving skills, with the ability to deliver high-quality customer service in demanding situations.
• Extensive customer interaction requires the ability to communicate effectively in English – both verbally and written. Italian is a plus.
• Expertise on SAP or another ERP environment.
• High communication skills with focus on customer satisfaction.
• Ready to contribute to connecting communities and businesses and to provide the best possible products and support to customers.

Benefits

• Highly competitive compensation package (profit and success sharing, employee savings plan).
• Work‑life balance (remote working, 6th week of paid leave, additional days off for family events).
• Well‑being / health (supplementary health & welfare coverage).
• Career paths enabling employees to develop skills and build a professional project.
• Wide choice of development programs for soft and hard skills.
• Corporate Social Events (family events, travel, vacation camps).
• Diversity and inclusion: ATR welcomes all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief.

EEO Statement

ATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.