Associate Account Manager Multilingue (Italy)

Nautic Manager is a SaaS fleet management software designed to support professional boat rental operators in their daily operations. A subsidiary of SamBoat, an online boat rental platform (linked to Dream Yacht Charter), these companies were respectively founded in 2014 and 2017. This Bordeaux-based startup acquired its main competitor Digital Nautic (originally from Nantes) at the end of 2022, establishing itself as a sector leader. Following this merger, we are seeking an ambitious collaborator to support us throughout the upcoming season.

Key Responsibilities

• Onboard new professional clients (contract drafting, document validation, account setup...)
• Handle inbound requests via email and phone (assess issues, conduct necessary research, propose solutions...)
• Support and grow existing client relationships (respond to inquiries, conduct needs assessment calls, facilitate product demonstrations...)
• Manage client billing and payments
• Answer phones professionally and document requests

Required Profile

• Bachelor's degree or higher (3-5 years of study)
• Strong written and verbal communication in French and English (Spanish or Italian preferred)
• Active listening skills
• Organized with strong problem-solving abilities
• Ability to remain calm under pressure
• Effective time management to meet deadlines
• Team player mentality

Bonus Qualifications

• Knowledge of or passion for the marine/nautical industry
• Customer support or sales experience
• CRM experience (e.g., Pipedrive) and familiarity with tools like Mailchimp, Slack, Notion, Google Suite, etc.

Why Join Us?

• Growth within a pleasant environment and young, cohesive team
• Active company culture with team events and boat outings
• Benefits including meal vouchers and boat license sponsorship
• Remote work options up to 4 days per week