Assistant Administratif et Commercial, Coordinateur de centre

• Welcome customers and ensure excellent customer relations
• Develop the centre's customer base through follow-up calls and customer database management
• Advise and support customers in expressing their needs
• Maintain high-quality customer relationships
• Manage and optimize the centre's schedule
• Sell accessories, maintenance products, and services
• Provide after-sales service for hearing aids, including battery replacement, cleaning, and maintenance
• Manage administrative operations, including invoices, quotations, reimbursements, and related documentation
• Report to the Area Manager and work with a team of two Hearing Care Professionals

Requirements

• Excellent interpersonal skills
• Previous experience in customer service and/or patient relations
• Empathetic and attentive approach
• Ability to guide customers towards solutions that meet their needs
• Organized, dynamic, and team-oriented
• Comfortable with IT tools and several software applications
• Commitment to teamwork, lasting trust, performance, and a positive mindset

Core Competencies

Demonstrates strong customer service skills with a focus on relationship management, administrative operations, and after-sales support for hearing aids. Proficient in utilizing IT tools and software applications to enhance customer interactions and optimise scheduling.

Highest-signal resume keywords

• Customer Service Experience
• Interpersonal Skills
• Administrative Operations Management
• Team Collaboration
• Empathetic Customer Support

ATS Optimization Keywords

Hard Skills

• Customer Database Management
• Invoice Management
• Quotation Preparation
• Reimbursement Processing
• After-Sales Service
• Battery Replacement
• Hearing Aid Maintenance

Soft Skills

• Excellent Interpersonal Skills
• Organised
• Dynamic
• Team-Oriented
• Empathetic Approach

Industry Keywords

• Customer Relations
• Patient Relations
• Hearing Aids
• Sales of Accessories
• Customer Follow-Up

Tools & Technologies

• IT Tools
• Software Applications