Application Engineering – Customer Support

Our Client is a world's leading electronic measurement company, helping scientists and engineers address their toughest technical challenges with confidence through innovations in wireless, modular, and software solutions. Our employees leverage their insight and passion to deliver measurement solutions in wireless communications, aerospace and defense, and semiconductor markets with world-class platforms, software and consistent measurement science.

This job will be part of the Communications Solutions Group, which is responsible for Client's portfolio in the Wireless Data Ecosystem including Nemo Wireless Solution.

Client’s Nemo wireless solutions (NWS) provide testing, measurement, optimization, and analytics systems to the global wireless market based on its specialist sector knowledge and proprietary software and hardware products. Customers include major manufacturers of mobile devices, chipsets, and network equipment, mobile network operators, regulatory authorities, and independent test houses.

application engineer to join our French customer support NWS team. The responsibilities in this role are defined based on the experience and should include:

• Pre-sales activities (~20 %): Involvement during various phases of the sales process including customer requirements analysis, NEMO tools demonstrations, Benchmarks, use case testing.

• Post Sales activities (~80%): Deliver technical expertise for NEMO solution to customers, understand and troubleshoot customers problems, recommend solutions to meet their needs, ensure customer satisfaction and deliver trainings.

Job Qualifications

• BSc or MSc degree in telecommunications or equivalent
• A minimum of 4 years of relevant experience in the field of mobile communication, preferably in a Mobile operator optimization department, service company or network vendor
• Practical experience in mobile radio communication systems (2G-to-5G, IoT), with ability to provide strong technical answers to customer questions / problems
• Understanding of 3GPP protocols and driving test tools are mandatory.
• Strong written and verbal communication skills in English and French. French as primary language
• Ability to work independently and familiarized with ARCEP campaigns would be a plus

Our cultural values are Driving positive Change, Celebrating each moment and Empowering all to rise.

Regardless of whether you are a career changer * or an IT expert *: Apply now with your résumé and become part of the Tech Mahindra family - we look forward to seeing you! Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.