Analyzer Service Engineer

Analyzer Service Engineer page is loaded

Analyzer Service Engineer

Apply locations: Jubail | Posted on: Yesterday | Job requisition id: R-7124

Not just a job, but a career

Yokogawa, an award-winning leader recognized for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, specializes in industrial automation, test and measurement, information systems, and industrial services across various industries.

Our mission is to shape a better future through supporting energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, and more. We are committed to the UN sustainable development goals by leveraging our ability to measure and connect.

About the Team

With 18,000 employees across over 60 countries, our corporate mission is to "co-innovate tomorrow." We seek dynamic colleagues passionate about technology and caring for our planet. We offer extensive career growth opportunities within a global culture that values respect, collaboration, integrity, and gratitude.

Responsibilities

1. Product/Service Information: Provide advanced information and respond to complex customer inquiries about products/services.
2. Resolving Customer Issues: Address escalated issues promptly, obtaining managerial approvals as needed.
3. Operational Compliance: Identify non-compliance with policies or regulations, report, and escalate issues.
4. Fault Diagnosis and Resolution: Isolate faults and resolve issues efficiently.
5. Customer Needs Clarification: Set clear objectives, use standard materials for presentations, and ask relevant questions to evaluate customer interests and needs.
6. Periodic Health Checks: Maintain regular check-ins with key customers to ensure value delivery.
7. Upselling and Cross-selling: Identify opportunities during service interactions to promote additional products/services.
8. Personal Development: Engage in training, seek certifications, and stay updated on relevant technologies and industry best practices.

Behavioral Competencies

• Customer Focus: Build strong relationships and deliver customer-centric solutions, utilizing feedback for continuous improvement.
• Manage Complexity: Analyze complex information to solve problems effectively, exploring root causes and implications.
• Tech Savvy: Embrace technological innovations, investigate new practices, and utilize digital/social media responsibly.
• Courage: Address difficult issues openly, share ideas confidently, and challenge adversity.

Skills

• Customer Connection: Strengthen relationships and provide technical guidance independently.
• Service Conversations: Navigate customer interactions effectively, leveraging open, learn, reply, and close stages.
• Challenge Navigation: Handle frustrated or unhappy customers professionally.
• Digital Communication: Use email, chat, social media to create positive customer moments.
• Service into Sales: Recognize and leverage sales opportunities during service interactions.
• Action Planning: Develop and execute plans based on recommendations.
• Customer Loyalty: Ensure positive interactions that foster trust and confidence.
• Compliance & Testing: Ensure adherence to regulations and test IT systems effectively.
• Regulation & Support: Interpret policies and provide technical support as needed.
• Reporting & Troubleshooting: Create clear reports and systematically resolve technical issues.
• Computer Skills: Use standard office software proficiently.

Education

Short-Cycle Tertiary Education

Experience

Over 3 to 6 years of relevant experience; basic experience in coordinating others (4-6 months).

Yokogawa is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We actively recruit and promote individuals from diverse backgrounds and do not discriminate based on race, gender, age, disability, or other circumstances.

Interested in referring someone? Ask your Yokogawa connection about our Employee Referral process!