Alternance - Command Center Internal Communication Manager (W/M)

Company Overview

At Digital & IT, we harness the power of the latest technological advances and our history of industrial excellence to foster innovation and enable Air Liquide’s talents to thrive.

Responsibilities

• Handle all internal communication concerning the Command Center and its activities.
• Collaborate with our Global Command Center to consolidate daily/monthly operational health reports, ensuring global consistency in how we report "uptime" and performance metrics.
• Maintain and update global communication matrices, ensuring that the correct regional & global management are aware of new services, offerings, monthly newsletters, etc.
• Audit existing notification templates and tools to reduce the "time-to-notify" during critical events.
• Prepare OSR’s for D&IT customers.

Qualifications

• Currently pursuing a Master’s degree in Corporate Communications, Information Systems, or Business Management.
• First experience or relevant internship in a corporate environment where you managed information flow or technical writing.
• High proficiency in Digital Communication Tools and skills in Technical Writing/Copyediting.
• Knowledge of ServiceNow or experience with Incident Management frameworks (ITIL) is a plus.
• Proven ability to work under pressure, remain calm during fast-moving technical crises.
• Clear communicator who can simplify complex technical jargon for any audience.
• Fluent in English.

Diversity & Inclusion

At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background.