AI Solutions Specialist - Presales

Data & AI Talent Specialist Since 2011 | Hiring Teams in AI/ML, Data & Marketing Science | UK | North America | Europe

AI Solutions Specialist -Presales

Salary + Benefits to be discussed over a call

Paris- Hybrid Options Available

Are you passionate about how AI can transform customer engagement?

We’re looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future of intelligent customer interactions for some of the world’s most recognized brands.

As an AI Solutions Specialist , you’ll sit at the intersection of technology, business strategy, and customer experience.

You’ll help enterprise clients understand how Conversational AI, Generative AI, and automation can unlock measurable value across their contact centres and digital channels.

What You’ll Do

• Lead discovery sessions with enterprise clients to uncover needs and opportunities for AI and automation.
• Design and validate end-to-end AI architectures that are scalable, secure, and outcome‑driven.
• Support bids and proposals with credible technical and operational input.
• Deliver compelling demos and presentations that show real business impact.
• Collaborate with Solution Engineers on proof‑of‑concepts and client showcases.
• Advise on AI trends, technologies, and best practices to shape go‑to‑market strategies.
• Mentor colleagues and contribute to a culture of knowledge‑sharing and enablement.
• Deep knowledge of Conversational AI, Generative AI, and automation frameworks .
• Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect).
• Commercial acumen, including ROI modelling and TCO analysis.
• Strong communication and presentation skills with executive audiences.
• Ability to balance technical depth with business storytelling.
• Leadership and mentoring capability within cross‑functional teams.
• AI/Automation: Conversational AI platforms, LLMs, agentic AI, RPA tools.
• Cloud: AWS, Azure, or Google Cloud.
• Data: Advanced analytics and reporting tools.

Preferred Experience & Certifications

• Experience in AI‑enabled customer experience transformation.
• Degree in Computer Science, AI, or related field (or equivalent practical experience).
• Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.).
• Flexible / remote working options.
• Private healthcare and life insurance.
• Pension plan.
• 28 days paid annual leave (including company‑wide wellbeing days).
• Access to LinkedIn Learning and ongoing development programs.

If you’re ready to shape the future of AI‑driven customer experience and thrive in a collaborative, fast‑paced environment — we’d love to hear from you.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Information Technology

Industries

IT Services and IT Consulting

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