AI Solutions Architect: CX Orchestration & Agentic AI

Genesys is seeking an experienced AI Solution Architect to lead the design and implementation of AI-driven customer experience solutions. The ideal candidate has extensive expertise in CX platforms and a solid understanding of AI orchestration with at least 8 years of experience in this domain. Proficiency in both French and English is essential. You will collaborate with stakeholders to prioritize AI initiatives and ensure compliance with security and ethical guidelines, contributing to innovative customer service enhancements.

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