AI Implementation Manager

Requirements

• Native or Fluent in English
• Strong project management and organizational abilities
• Technical proficiency in integration and software implementation
• Proactive approach to understanding client needs and driving successful outcomes
• Excellent communication skills in both French and English
• Ability to manage multiple projects simultaneously and prioritize effectively
• Knowledge of the telecommunications industry, including understanding network infrastructure, key players, and regulatory environment, is a plus
• Proven success managing cross-functional initiatives, balancing multiple priorities, and driving outcomes that are valuable for the client
• Proficiency in German or knowledge of German professional culture is a plus
• 4+ years in project management, implementation, or technical consulting in the Enterprise B2B sector
• Graduate degree in business organisation or strategy. A certification Computer Science, Engineering, or a related field is a plus

What the job involves

• Project Management: Lead the implementation process, including planning, execution, and monitoring. Ensure projects are delivered on time, within scope, and meeting expectations
• Client Relationship: Build and maintain strong relationships with clients, understanding their needs and advocating for their success
• Stakeholder Communication: Facilitate regular check-ins with clients and internal stakeholders to provide updates, address issues, and manage expectations. You’ll collaborate closely with solution architects, sales, product, customer success, and solution engineering teams
• Technical Integration: Work closely with technical teams to manage IT integrations and ensure seamless integration of our software with client systems
• Change Management: implement concrete actions to ensure that users adopt the solution on the field
• Quality Assurance: Ensure the quality of deliverables and conduct thorough testing to validate that solutions meet client requirements
• Continuous Improvement: Gather client feedback and collaborate with the Product team to drive improvements in our implementation processes and products
• Within 1 month, you will:
• Attend onboarding and master product training
• Shadow experienced team members and take ownership of your first implementation project
• Within 3 months, you will:
• Lead implementation projects independently and solve specific technical and operational challenges
• Collaborate with clients to define action plans based on desired business outcomes
• Within 6 months, you will:
• Successfully deliver multiple implementation projects, ensuring client satisfaction and adoption of our solutions
• Identify and implement process improvements to enhance the efficiency and effectiveness of our implementation methodologies