AI Change Leader

The AI Division supports the transformation of the CMA CGM Group by defining and driving the Artificial Intelligence (AI) strategy across all its activities.

In a context of strong project growth and increasing strategic partnerships, the role of Change Leader is to drive AI-related change management across the organization, supporting employees and ensuring successful adoption during the deployment of AI solutions.

What are you going to do?

1. AI Change Management Leadership
   • Lead AI change management across the Group by defining the strategy and governance framework
   • Mobilize key stakeholders (project managers, IT teams, business change actors, etc.) and coordinate change initiatives
   • Ensure alignment and consistency across all AI-related transformation efforts
2. AI Awareness & Acculturation Program
   • Design and lead a Group-wide AI awareness program
   • Build and animate a network of AI ambassadors across all business units and geographies
   • Drive internal communication on AI topics (intranet, targeted communications, campaigns)
   • Contribute to internal and external speaking engagements on AI
   • Coordinate AI training needs and content with the Learning (HR) department
3. Change Management for AI Solutions
   • Design and execute change management programs for AI solutions being deployed or already in production
   • Oversee the creation of communication and training materials
   • Facilitate workshops and ensure coordination between stakeholders and partners
4. Adoption & Value Tracking
   • Define and monitor key success indicators related to adoption and value creation of AI solutions
   • Set up centralized tracking (KPIs, dashboards, reporting tools)
   • Analyze user feedback and performance data to influence the evolution of AI solutions

Who are we looking for?

• 5+ years of experience in change management, ideally within AI, digital, or IT transformation programs
• Proven track record in leading complex, cross-functional transformation initiatives in international environments
• AI & Digital Understanding
  • Solid understanding of AI concepts (e.g., machine learning, generative AI, automation use cases) and their business applications
  • Ability to translate technical topics into clear, business-oriented messages for non-expert audiences
• Change Management Expertise
  • Strong knowledge of change management methodologies (e.g., stakeholder engagement, communication strategies, training design, adoption tracking)
  • Experience in large-scale transformation programs with multiple stakeholders
• Communication & Influence
  • Excellent communication and storytelling skills, both written and verbal
  • Ability to engage and influence stakeholders at all levels of the organization, including senior leadership
  • Experience in building and leading communities (e.g., ambassador networks)
• Project & Stakeholder Management
  • Highly organized, with the ability to manage multiple projects simultaneously
  • Strong stakeholder management and coordination skills across functions and geographies
  • Comfortable working in fast-paced, evolving environments
• Analytical & Impact-Driven Mindset
  • Strong analytical skills with the ability to define KPIs and measure business impact
  • Data-driven approach to decision-making and continuous improvement
• Mindset & Soft Skills
  • Proactive, hands‑on, and solution-oriented
  • Curious about innovation and emerging technologies
  • Resilient and adaptable in a context of rapid change
• Languages & Education
  • Fluency in English and French