Advisor - Employee Services Operations, BSO EMEA

Overview

The Employee Services Operations Advisor plays an important role in establishing a sustainable Employee Service Ops department in the BSO. The role offers an opportunity to collaborate across the EMEA region and develop your career in a dynamic environment.

Responsibilities

• Carry out regular daily operations to ensure proper and timely execution of ES Operations administrative tasks within own scope.
• Provide operational support to colleagues according to guidance from managers and specialists.
• Support inputs provision and testing connected to global initiatives.
• Maintain strong and positive relationships with external providers, vendors and internal stakeholders to secure high-quality processing.
• Cooperate with team members to ensure continuous execution of tasks and delivery.
• Challenge processes and identify areas for improvement to maximize effectiveness and precision.
• Contribute to the team’s success and sustain a high-performing ES Ops department.

Qualifications

• Proven experience with Employee Services processes including basic HR knowledge.
• Basic understanding of hire-to-retire processes with focus on employee benefits and time and attendance management.
• Experience with HR Master Data Systems (e.g., SAP, Workday) and experience with service transitions.
• Experience with ticketing systems (e.g., Service Now).
• Experience from Shared Service or Human Resources.
• Team player with a proactive approach.
• Proficiency in English (written and spoken); fluent in French.
• Advanced Microsoft skills with a strong focus on Excel.
• Excellent time management and attention to detail in a fast-paced environment, with the ability to work autonomously.
• Analytics and data management experience with the ability to turn insight into action.
• Proven experience in the French market.

What’s in it for you?

• Family Care Leave with enhanced paid leave options.
• Insurance coverage including life and disability protection.
• Wellbeing resources to nurture physical and mental health, with opportunities to build community and creativity.
• Colleague discount from day one.
• Bonus potential based on goals and eligibility.
• Hybrid work policy with an average of 3 days per week in the office; primary workplace location to be discussed during recruitment.
• Commitment to equal employment opportunity and inclusive culture.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing. Some positions may require background screening in relation to child safeguarding where applicable. This description reflects the current role and may be updated as needed.