Administrative Specialist I

Agency

Dept of Health and Human Services

Division

EMPLOY , INDEP FOR PEOPLE W/DISAB - EIPD

Job Classification Title

Administrative Specialist I (S)

Position Number

Grade

NC08

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well‑being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The primary purpose of this position is to provide administrative support to managerial, supervisory, professional, and para‑professional staff located in this office to assist eligible persons with disabilities to achieve identified goals. The position is located in the Wilmington Unit office and provides direct and indirect clerical assistance to three counselors and other paraprofessionals and support staff.

Job Responsibilities

• Greeting visitors and callers courteously and professionally and coordinating contact with staff, vendors, other departments, and the public.
• Using a multi‑line phone system to answer and route calls to appropriate staff members.
• Preparing documents, maintaining spreadsheets, inputting data, and completing billing processes for assigned staff.
• Receiving applications from clients and requesting and obtaining necessary medical and treatment records.
• Documenting client information, interactions, and services into the case management system throughout the rehabilitation process.
• Utilizing office equipment and relevant technology (software and systems) to meet office needs.

Preferred Skills

• Knowledge or experience working with a team.
• Demonstrated experience performing routine office support functions.
• Demonstrated experience working with the public.

Salary Grade Range

$39,244 - $68,679

Recruitment Range

$39,244 - $49,000

Compensation & Benefits

The State of North Carolina offers comprehensive benefits that include health insurance options, standard and supplemental retirement plans, and the NCFlex program. Employees also receive paid vacation, sick, and community service leave, and paid parental leave is available to eligible employees.

Minimum Education and Experience

• High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or
• An equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and is dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities and other protected classes.