Accounting Associate, Digital

Responsibilities

• Support new clients in adopting the firm's digital tools: client portal, invoicing software, document uploads, etc.
• Guide them in implementing their electronic invoicing processes: connecting to the dematerialization platform, uploading invoices, and setting up approval workflows.
• Create clear, tailored educational materials (how-to sheets, tutorials, step-by-step guides) and deliver short training sessions, internal and/or external.
• Act as the liaison between clients and internal teams to ensure smooth communication from the outset of the relationship.
• Identify issues, propose improvements, and contribute to optimizing our client onboarding process.
• Detect additional client needs and escalate them to the designated chartered accountant.
• You will be assigned an appropriate client portfolio to maintain hands-on operational involvement in the role.

Requirements

• You are reliable and committed; you follow through on your commitments.
• You have a strong client-service and commercial mindset.
• You are proactive and do not wait to be told what to do.
• You are able to self-reflect and challenge your own ideas.
• You are organized, autonomous, and see tasks through to completion.
• You find solutions and do not get stuck on problems.
• You have a good understanding of how an accounting firm operates.
• You have a solid foundation in accounting and tax principles.
• You are very comfortable with digital tools and able to learn independently.
• You have knowledge of (or an active interest in) the electronic invoicing reform.
• You are capable of creating clear educational materials and delivering training.
• You can manage multiple client files simultaneously.