Accounting and Digital Associate

Overview

• Support new clients in adopting the firm"s digital tools: client portal, invoicing software, document upload, etc.
• Guide clients in implementing their electronic invoicing processes: connecting to the dematerialization platform, uploading invoices, validation/approval workflow
• Create clear, tailored training materials (how-to sheets, tutorials, step-by-step guides) and deliver short training sessions, internal and/or external
• Act as the liaison between clients and internal teams to ensure smooth communication from the start of the relationship
• Identify issues, propose improvements, and contribute to optimizing our client onboarding process
• Detect additional client needs and escalate them to the designated chartered accountant
• You will be assigned a suitable client portfolio to maintain hands-on operational involvement in the role

Requirements

• You are reliable and committed; you follow through on your commitments
• You have a strong client-service and commercial mindset
• You are proactive and don’t wait to be told what to do
• You can reflect on and challenge your own ideas
• You are organized, autonomous, and see tasks through to completion
• You find solutions and don’t get stuck on problems
• You have a solid understanding of how an accounting firm operates
• You have strong accounting and tax fundamentals
• You are very comfortable with digital tools and able to learn new skills independently
• You have knowledge of (or an active interest in) the electronic invoicing reform
• You can create clear training materials and deliver training sessions
• You can manage multiple client files in parallel