Account Manager – Sud-Est (Marseille)

About Us

sunday construit la manière la plus rapide et la plus simple de payer au restaurant. En scannant simplement un QR code, les clients peuvent payer, laisser un pourboire et partir en environ 10 secondes. Nous pensons que les meilleurs produits doivent être évidents, pas compliqués, et nous nous concentrons sans relâche sur la simplicité tout en gagnant la confiance des restaurants et des clients à chaque interaction. Aujourd’hui, sunday facilite les paiements dans des milliers de restaurants aux États-Unis, au Royaume‑Uni et en France, aidant les établissements à accélérer la rotation des tables, augmenter les pourboires et exploiter des données précieuses. Nous nous poussons à aller au-delà des attentes, avec un fort sens des responsabilités, une exécution rapide et en évoluant avec ambition.

About the Role

sunday is hiring an Account Manager based in Marseille to help us grow in the Sud-Est region (Marseille, Nice, Toulon, Saint‑Tropez, Antibes, Cannes).

The Sud-Est is one of sunday’s key growth regions. It includes a mix of vibrant cities and high‑value tourist areas – a great playground for an ambitious Account Manager.

You’ll start with a training period in Paris to get familiar with the product and commercial playbook, and then take full ownership of your restaurant portfolio in the region.

As Account Manager, your job is to turn restaurant partners into sunday ambassadors. You’ll work hand‑in‑hand with restaurant owners and sales teams to ensure successful onboarding, product adoption, and long‑term satisfaction.

Key Responsibilities

• Build strong relationships with restaurant owners, managers, and staff to turn them from customers to ambassadors
• Manage your portfolio of restaurants in the Sud-Est (with regular travel across the region)
• Perform high‑quality onboardings and train restaurant teams on the sunday solution
• Ensure product adoption and usage through follow‑up and guidance
• Identify upsell and cross‑sell opportunities to grow revenue
• Monitor churn risk and deploy reactivation strategies
• Be the voice of our customers internally: share feedback with Product, Ops and Sales
• Create, document and improve account management processes for the region
• Report on KPIs:
• Onboarding quality (incl. number of restaurants launched, product adoption)
• Group expansion in key mid‑market groups (above 20 locations)
• Upsell performance
• Customer satisfaction (NPS, churn rate)