Account Manager – Grand Ouest (based in Angers)
About Us
Looking to join a fast-growing startup that’s transforming the restaurant industry from the inside? This role might be for you.
Just in case you haven't heard, sunday is an exciting and thriving FinTech startup that's changing the way payments are made in restaurants across the world. We are saving millions of people minutes at the end of their meal with the simple scan of a tiny 4x4cm QR code. The coolest thing is we are growing quickly and possibly have the perfect position for you.
About the Role
sunday is hiring an Account Manager based in Angers or Nantes or Rennes to help us grow in the Grand Ouest region (covering cities like Nantes, Rennes, Tours, Brest and seasonal hotspots along the Atlantic coast).
The Grand Ouest is one of sunday’s key growth regions. It includes a mix of vibrant cities and high-value tourist areas – a great playground for an ambitious Account Manager.
You’ll start with a training period in Paris to get familiar with the product and commercial playbook, and then take full ownership of your restaurant portfolio in the region
As Account Manager, your job is to turn restaurant partners into sunday ambassadors. You’ll work hand-in-hand with restaurant owners and sales teams to ensure successful onboarding, product adoption, and long-term satisfaction.
Key Responsibilities
- Build strong relationships with restaurant owners, managers, and staff to turn them from customers to ambassadors
- Manage your portfolio of restaurants in the Grand Ouest (with regular travel across the region)
- Perform high-quality onboardings and train restaurant teams on the sunday solution
- Ensure product adoption and usage through follow-up and guidance
- Identify upsell and cross-sell opportunities to grow revenue
- Monitor churn risk and deploy reactivation strategies
- Be the voice of our customers internally: share feedback with Product, Ops and Sales
- Create, document and improve account management processes for the region
- Report on KPIs:
- Onboarding quality (incl. number of restaurants launched, product adoption)
- Group expansion in key mid-market groups (above 20 locations)
- Upsell performance
- Customer satisfaction (NPS, churn rate)