Account Manager - North & Central Italy (m/f/x)

What You’ll Do as Sales Account Manager

In this role, you will take on challenging tasks in a varied position and be expected to involve and interact with clinics and all relevant stakeholders, as well as interact with several contact points in the company like marketing managers, product managers, customer service, technical support and senior lab support like clinical support. You will be responsible for achieving your personal sales targets, developing strategic business plans, and managing your territory effectively, north‑center Italy based in Milan or Bologna.

Key Responsibilities

• Achieve your sales targets within your assigned territory.
• Develop, manage, execute, and monitor strategic business plans, including monthly reporting and forecasting for each county in your territory.
• Build and maintain a network with key stakeholders such as IVF Lab Directors, Medical Directors, Obstetricians, Gynecologists, and Embryologists to promote and sell Vitrolife’s products and services.
• Conduct customer visits and attend third‑party events to establish relationships and support user education on Vitrolife’s products.
• Negotiate and establish agreements with clinics to drive sales and partnerships.
• Gather and analyze business intelligence, including clinic dynamics, customer trends, competitor activities, and complaints, to inform strategic decisions.
• Continuously monitor and document customer activities in the CRM system.
• Collaborate closely with Customer Service to ensure logistical excellence.
• Plan and conduct follow‑up workshops, training courses, and events such as exhibitions and conferences to enhance customer engagement and education.
• Resolve key client issues promptly and develop strategic plans to improve client outcomes.

Qualifications

• University degree in Biology or similar field or significant work experience in the life science industry.
• Minimum 3 years of experience in a hands‑on sales / account position.
• 2+ years relevant network working with IVF will be considered a strong advantage.
• Fluent in Italian and English.
• Happy to travel 3‑4 days per week.

Benefits

• Met purpose, and every project is guided by the desire to help more people fulfill their dream of having a baby.
• Learning never stops, and you’ll have opportunities to grow professionally while contributing to a meaningful mission.
• Global collaboration is part of our DNA, you’ll work with colleagues across countries in a multicultural, inclusive environment.
• Quality, integrity, innovation and collaboration are not just words, they’re the foundation of how we work and grow together.