Account Manager II, Inside Sales, Protein XI (France)

The Account Manager II, Inside Sales, Protein XI is a revenue‑driving commercial role responsible for rapid response to inbound demand and proactive outbound prospecting to create qualified pipeline and close defined transaction bands for PXI kits/reagents and services. This position operates in a territory pod model (1 Account Manager, Inside Sales aligned to 2 Technical Sales Specialists (TSS)) and supports both Biopharma/CRO and Academic/Government accounts. This position owns lead follow‑up SLAs, qualification, quoting, and CRM/forecast discipline, and drives repeat‑purchase pull‑through and expansion within the territory in close partnership with TSS/FAS.

DUTIES AND RESPONSIBILITIES

• Prospecting and lead generation: Proactively reach out to target accounts via calls, email sequences, and digital tools to create new opportunities (aligned with ISAM/territory priorities).
• Lead follow‑up and nurturing: Respond rapidly to marketing‑qualified leads and inbound inquiries; personalize follow‑up based on account context and prior history; document all touches in Salesforce.
• Opportunity creation and qualification: Run discovery calls to understand use case, study design, timing, funding, stakeholders, competitive context, and success criteria; convert leads into viable opportunities and progress them through the funnel.
• Quoting and close for Inside Sales‑owned bands: Create, deliver, and manage quotes within pricing/discount governance; drive opportunities to PO receipt; coordinate internal resources to address objections.
• Consumables/kits pull‑through and upsell: Monitor replenishment cycles and usage trends; proactively recommend replenishment and complementary panels; identify expansion opportunities (additional cohorts/repeat runs).
• Territory and account management: Maintain an account plan for top targets; prioritize high‑potential relationships; support QBR preparation and follow‑ups with TSS.
• Strategic sales engagement: Support larger, multi‑stakeholder deals alongside TSS/Regional leadership; coordinate internal alignment for pricing, rollout, and standardization discussions.
• Operational excellence: Maintain CRM hygiene (lead/opportunity stages, next steps, close dates, amounts); provide accurate weekly forecasts and pipeline inspection inputs.
• Regional backup coverage: Provide continuity during absences or transitions within the Inside Sales team as directed by manager.
• Market intelligence: Capture customer insights, competitor mentions, and feedback; share with Product Marketing and Sales Leadership to improve messaging and roadmap.
• Cross‑functional collaboration: Partner with Marketing, Sales Ops, Customer Service, and Finance to ensure a seamless customer experience from lead to order to fulfillment.

EXPERIENCE AND QUALIFICATIONS

• Bachelor’s degree in life sciences or related field (or equivalent experience).
• A minimum of three years of inside sales / commercial experience selling technical products into life science research, biopharma, CRO, and/or academic/government customers.
• Experience creating and managing quotes and driving opportunities to close; comfort discussing pricing within guardrails.
• Experience supporting enterprise or multi‑stakeholder deals alongside field sales.
• Formal qualification training (MEDDICC/BANT or similar) and experience with structured cadences/prospecting sequencing tools preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated success generating qualified pipeline via outbound prospecting and converting inbound leads within defined SLAs.
• Working knowledge of proteomics, immunoassays, and/or NGS‑enabled workflows; familiarity with biomarker discovery and translation use cases, preferred.
• Excellent written and verbal communication; confident running discovery calls and presenting over video/web meetings.
• High operational rigor: time management, prioritization, and consistent follow‑up cadence.
• Customer‑centric communication: listens, clarifies needs, and translates complex concepts into crisp next steps.
• Strong CRM proficiency (Salesforce preferred): opportunity management, forecasting, activity tracking, and reporting.
• Scientific curiosity and learning agility: rapidly builds credibility across PXI applications and workflows.
• Pipeline discipline: consistent CRM hygiene, forecasting rigor, and stage/next‑step accountability.
• Bias for action: fast response to inbound demand and proactive outreach to create opportunities.
• Collaboration: operates as an extension of the TSS/FAS team; closes loops with Marketing and Operations.
• Commercial judgment: understands discount governance, procurement dynamics, and when to escalation.
• Resilience and adaptability: thrives in a build‑phase environment with changing priorities.
• Comfort engaging academic customers around grant cycles and institutional purchasing processes, preferred.

PHYSICAL DEMANDS

This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

WORK ENVIRONMENT

This position is performed in a traditional home office environment.