Account Manager (French market)

THE MISSION

We are looking for a motivated Account Manager to create long-term, trusting relationships with our merchant partners in France in the E-commerce industry. The Account Manager’s role is to oversee a portfolio of assigned merchant partners, actively seeking new sales and business opportunities with existing partners. Additionally, the Account Manager will be responsible for collecting, analyzing, preparing and reporting key data points.

WHAT YOU'LL DO

• Retain and grow your portfolio through sales calls, business reviews, negotiations, and regular check-ins
• Consult merchants on revenue and marketing optimisation, leveraging Scalapay's paid products and services (Affiliation, Media Packages)
• Collaborate with the Sales team on enterprise Go-Lives and integration quality
• Use data to identify opportunities and deliver tailored proposals to merchants
• Manage co-marketing activities in partnership with our Marketing team
• Build and share case studies and best practices to scale account management across the team
• Be your merchants' internal advocate — feed insights back to improve our product, model, and integrations
• Meet merchants in person: market visits, fairs, events
• Keep up to date with everything cool that's happening in the industry; think of yourself as the expert for innovation in the industry.

WHO WE’RE LOOKING FOR

What’s non-negotiable:

• 4+ years experience in a similar account management role and/or as a business consultant, preferably in fields related to e-commerce or BNPL
• French native or near-native level (C1-C2) to speak with merchants
• Full working proficiency in English (B2+) - our internal global communication language -
• Strong commercial instincts — you know how to negotiate, upsell , and build lasting partnerships
• Data-driven and proactive — you spot opportunities before someone points them out
• Comfortable with KPIs and sales processes built on clear leading indicators

What makes you stand out:

• You speak any of these additional languages : Italian, Spanish or Portuguese
• You hate inefficiency—when you see a broken process, you fix it
• You thrive in ambiguity and prioritize without hand-holding
• You communicate clearly and directly (no "corporate speak")
• You care about the merchant experience, not just completing tasks
• You have previous exposure to startup/scale-up environments (you know what "fast" means)

What we are “not” looking for:

• People who want to "just follow the process" without questioning it
• Anyone uncomfortable with direct merchant communication

WHY YOU SHOULD JOIN SCALAPAY:

• A high-impact role in a leading BNPL fintech and unicorn - your work moves the needle
• Direct exposure to e-Commerce industry leaders
• Real ownership, real growth, a team worth working with

OUR HIRING PROCESS

• An initial chat with our Talent Acquisition team
• A second interview with the France Sr KAM (hiring manager) to deep dive into your attitude and motivation
• A case study to test your hard skills, that will be debriefed with the Hiring Manager and VP Sales France&Iberia
• A final chat with Simone (our CEO) where he will share and assess the Scalapay Value

Yes, you\'ll meet the CEO. We take hiring seriously. And though timing in hiring does indeed matter, we value even more finding the perfect fit for the role and the team. With high internal standards, a job may remain open or be reposted several times.

Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.

Note: Please ensure you have a legal working status in France. We will consider only candidates with legal working status in France; we do not provide sponsorship.

Why do you think you are a fit for this role?

We're lucky to receive a lot of CVs so we pay a lot of attention to what you share here: this is your chance to stand out with evidence, proof points and numbers

Do you have any prior account management experience in a field related either to e-Commerce or BNPL?

Do you speak French at a native or near-native level (C1-C2 level)?

Do you have full working proficiency in English (B2+ level)?

Would you be able to commute to our Paris office a minimum of 3 days per week?

As we work in hybrid mode, we expect our employees to work from our Paris office a minimum of 3 days per week and 2 days in remote.