Account Manager – Experience, Partner Development

• Strengthen relationships with existing partners and identify new business opportunities
• Contact partners daily, primarily by phone and via online meetings
• Respond to partner questions, explore their growth potential, and build lasting relationships
• Prepare tailored business reviews and turn market trends into product ideas
• Collaborate with local and international colleagues
• Drive account retention, upselling, cross-selling, and partner satisfaction
• Establish and maintain partner relationships and provide regular updates
• Plan and conduct quarterly business reviews for priority accounts and groups
• Prioritize key partners and achieve quarterly contractual targets
• Contact priority partners five times per quarter and conduct detailed business reviews with benchmarks
• Address and resolve customer issues promptly, follow up, and keep partners informed
• Analyze customer data, weekly BI reports, and partner performance KPIs
• Make actionable recommendations and contribute to recovery plans and strategic portfolio analyses
• Manage multiple accounts with structured schedules and use Salesforce for prioritization
• Collaborate with Marketing, Operations, Finance, and Product teams
• Share field insights and participate in at least one cross-functional project per year
• Monitor industry trends and competitor activity
• Attend trade shows and events and propose innovative partnership formats

Requirements

• Proven experience in account management or B2B sales, preferably in the hospitality, travel, or leisure industry
• Strong interpersonal and communication skills, with confidence engaging senior stakeholders
• Ability to lead quarterly business reviews and produce data-driven analyses
• Analytical mindset, with proficiency in BI tools and Salesforce
• Excellent organizational skills, with the ability to manage multiple accounts and priorities simultaneously
• Ability to resolve issues quickly and balance customer satisfaction with business objectives
• Creative, business-oriented profile with the ability to identify growth opportunities
• Knowledge of industry trends and competitor activity
• Positive, proactive, and collaborative attitude, with adaptability and resilience

Core Competencies

Demonstrates expertise in account management and B2B sales within the hospitality, travel, or leisure industry, with a strong focus on partner relationship building, data-driven analysis, and strategic growth opportunities. Proficient in managing multiple accounts while ensuring customer satisfaction and achieving contractual targets.

Highest-signal resume keywords

• Account Management
• B2B Sales
• Salesforce Proficiency
• Data-Driven Analysis
• Interpersonal Communication

Hard Skills

• Account Management
• B2B Sales
• Data Analysis
• Business Reviews
• KPI Analysis
• Market Trend Analysis
• Upselling
• Cross-Selling
• Customer Issue Resolution
• Contractual Target Achievement

Soft Skills

• Interpersonal Skills
• Communication Skills
• Organizational Skills
• Creative Problem Solving
• Collaboration

Industry Keywords

• Hospitality
• Travel
• Leisure
• Partner Relationships
• Market Trends

Tools & Technologies

• Salesforce
• BI Tools