Account Manager, B2B

We’re looking for an ambitious and commercially minded Account Manager to join our Trainline Partner Solutions team, managing key relationships with Travel Management Companies in the UK and Europe.

This is a client-facing, strategic role that blends relationship management, project management, commercial growth, and product advocacy. You’ll be responsible for nurturing partnerships with major B2B clients, ensuring they achieve success with our technology and that Trainline continues to grow as their trusted digital rail partner.

Based in London or Paris, this is a hybrid position, involving 3 days a week in our office or on-site with the client.

What you will do as an Account Manager at Trainline

• Manage and develop relationships with a UK and EU based portfolio of strategic partners across the rail and business travel ecosystem (including train operators, TMCs, and corporates).
• Act as a trusted advisor, helping clients unlock the full value of Trainline’s B2B solutions.
• Lead on account and integration planning, renewal strategy, and commercial performance — ensuring revenue growth and long‑term retention.
• Work cross-functionally with Product, Engineering, Commercial, and Customer Operations teams to deliver outstanding service and innovative solutions.
• Conduct regular business reviews (QBRs) with partners to demonstrate value, identify opportunities, and align on strategic initiatives.
• Monitor account performance, usage data, and KPIs to drive engagement and continuous improvement.
• Represent the client’s voice internally, providing feedback that informs product development and service enhancements.
• Stay informed about industry trends in digital rail, corporate travel, and sustainable mobility to position Trainline as a thought leader.

We’d love to hear from you if you have

• 3–6 years’ experience in Account Management, Customer Success, or Partnership Management, ideally within rail, business travel technology, or the travel space.
• Fluency in English and Spanish. Italian or French is also desirable.
• Proven success in building and maintaining long-term client relationships with enterprise or strategic partners.
• Proven experience in managing multiple client workstreams to support growth strategies.
• Strong commercial acumen and a data‑driven approach to measuring success and identifying growth opportunities.
• Passion for the rail industry, business travel, and sustainable mobility.

More information

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days.

We know that having a diverse team makes us better and helps us succeed. We are committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.