Account Manager

Requirements

• This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge, and wants to make an impact
• Experience - 3+ Years experience in effectively delivering commercial outcomes from a previous Account Management role
• Adaptability - Shown to be commercially motivated with an ability to adapt and achieve targets
• Analytics - Proven experience in using and analysing data and reporting effectively to improve commercial outcomes
• Curiosity - Naturally proactive and inquisitive, with a desire to consistently learn and improve
• Teleprospecting - Previous experience in an outbound call environment or a related sales position preferred
• Communication - Excellent and proven written, verbal and presentation skills
• Innovative - Creative thinking and problem-solving mindset
• Relationship Building - You are a true hunter and relationship builder
• Team Player - Happy to roll sleeves up and assist the team when required
• Initiative - Ability to self-starter with a proactive approach
• Bi-lingual - Fluency in English and French
• (Desirable) Beauty & Wellness - Experience within the beauty and wellness industry

What the job involves

• Given our exciting and progressive growth plans, we are looking for an exceptional Account Manager to come and join our global business
• Reporting directly to the Account Manager Team Lead, you will be accountable for building relationships and driving monetisation of the Fresha platform
• Engagement - Accountable for meeting key performance indicators on monetisation and revenue growth by proactively engaging with and educating our Partners on the value of the Fresha platform
• Sales Cycle - Proactively introduce, educate and convert Partners on to Fresha’s payments solution
• Market Trends - Optimise listing content and availability competitiveness on the marketplace to maximise conversions
• Partnering - Have a pool of Partner accounts serving as a dedicated advisor for all your Partners assisting them on their journey to product adoption
• Advisor - Advising Partners on suitable product selection based on their needs and specifications
• Business Partnering - Ensure a strong Partner Experience through building relationships by attending video meetings with your pool of Partners and effectively communicating the Fresha features and benefits
• Relationships - Build key internal relationships with our Sales and Onboarding teams to ensure smooth transition and handover of Partners through the Partner journey
• Collaboration - Collaborate with our Product teams to provide important product feedback to help enhance future releases
• Persuasion - Use consultative sales techniques to understand customer needs and requirements and have the ability to upsell and cross-sell the Fresha Platform