Account Manager
This role takes full commercial ownership once a customer goes live. The Account Manager is responsible for long-term value, adoption, renewals, and expansion. They must navigate complex operational and technical environments in Offshore, keep stakeholders aligned, and systematically grow accounts over the years. This is not a support role. It is long-term commercial ownership with clear revenue responsibility.
Core responsibilities
- Own the commercial relationship after onboarding (primary point of contact)
- Develop multi-solution, multi-year account plans for regional accounts
- Identify upsell, cross-sell, and expansion paths early and tie them to business outcomes
- Manage renewals with predictable timelines. Escalate churn risks early with clear mitigation plans
- Lead QBRs and maintain alignment across operational, HSE, technical, and commercial stakeholders
- Coordinate internally with SE, PM, Delivery, and Product on roadmap, issues, and opportunities
- Maintain clean documentation and stakeholder mapping
Reporting line :
CRO
Key competencies (must-have)
- Structured communicator: Builds trust gradually and sustains it over long cycles
- Strong at navigating complex, political organisations
- Thinks in multi-year account planning
- Spots expansion potential early and links it to operational/regulatory value
- Comfortable with commercial conversations, pricing, and negotiations
- Balances relationship depth with commercial accountability
Experience expectations
- 5–8 years in Account Management, Customer Success, or long-cycle commercial roles
- Experience in Offshore, Maritime, Energy, Environmental, or regulated industries
- Skilled at multi-stakeholder relationship management with operational/HSE/technical buyers
- Proven track record of renewals, expansion, and long-term commercial ownership
- Comfortable handling renewals, pricing, and negotiation independently
Recruitment process
- A short phone interview with Guillaume (Talent Acquisition Manager)
- One or two interviews with the Executive Team
- Potential technical assessment
At Sinay, we place inclusion and diversity at the heart of our company culture. We value a wide range of backgrounds, origins, ages, genders, beliefs, orientations, and the inclusion of people with disabilities. Our goal is to provide every individual with a professional environment that is accessible, respectful, equitable, and conducive to the growth and fulfillment of all talent.