ACCOUNT MANAGEMENT LEAD (ONLINE BUSINESS)

About Joko

Joko is a tech company founded in Paris that helps consumers shop smarter. As a certified B Corporation, the company empowers users to find the right product by price, quality, or environmental impact across the global e‑commerce catalog. With more than 6 million users and partnerships with over 10,000 merchants, Joko is expanding its AI‑powered assistant and focusing on the US market.

Job Summary

Account Management Lead (Online) – Paris‑based

The role leads a team of Account Managers to grow and manage Joko’s online partner portfolio, develop new business opportunities, and support strategic objectives across Marketing, Operations, Product, Data, and Technology.

Responsibilities

• Hire, train, and manage a high‑performing team of Account Managers.
• Develop strategies to optimize the Online Business and oversee a portfolio of over 3,000 partners.
• Negotiate competitive deals and special offers with brand partners, leveraging features such as BNPL and coupons.
• Collaborate with Marketing and Data teams to monitor partnership performance and analyze market trends.
• Build strong partner relationships through regular events and meetings and support international expansion, starting with the US.
• Work with Product and BizOps to improve processes and build foundations for scaling the department in France and abroad.
• Contribute to the design of the commercial and onboarding strategy.
• Work closely with Marketing to establish a robust communication roadmap for top‑brand users.

Qualifications

• 7–10 years of business experience in client‑facing roles within startups, tech, finance, or consulting; management experience is a plus.
• Graduated from a top‑tier business or engineering school.
• Entrepreneurial spirit, hands‑on mindset, and strong problem‑solving skills.
• Autonomous project management from inception to completion; high standards and goal focus.
• Strong business sense, ability to grasp customer needs, surpass goals, and close deals.
• Analytical skills and data‑driven decision making.
• Energy for connecting with people, active listening, and crafting solutions.
• Efficiency with productivity tools and ability to deliver on time with multiple stakeholders.
• Entrepreneurial mindset, adaptability, organization, autonomy, and willingness to go the extra mile.
• Fluent in French and English, written and spoken.

Perks

• Flexible remote policy: work from the Paris office or home; coworking spaces and budget for remote workers elsewhere.
• Work from anywhere: up to three months per year working in any country.
• Competitive compensation and equity opportunities.
• Half‑day per week dedicated to AI skill development.
• Yearly offsite in inspiring locations and budget for team‑building events and monthly in‑person gatherings.
• Contribution to ClassPass subscription.
• 8‑week paid leave for the second parent.
• Additional benefits available for full‑time positions.

Hiring Process

• Intro call – quick screening with the Hiring Manager or Talent team.
• Team interview – 45‑minute conversation with two Joko team members.
• Role‑specific assessment – take‑home case study for non‑tech roles or live technical interview (coding + system design) for tech roles.
• Leadership interview – 45‑minute conversation with a SteerCo member and a Founder.
• References – up to three calls with former colleagues or managers.

Additional Information

• Contract type: Full‑time
• Location: Paris (partial remote possible)