Account Management Lead (Card-Linked)
What you will do
About the Card-Linked Team
The Card-Linked team helps retailers acquire and retain customers by offering in-store offers to our 5M+ users, leveraging banking data to personalize each offer. We partner with around 100 top-tier French retailers (including Carrefour, Decathlon, Leroy Merlin, and Sephora) and have achieved 4× growth over the past three years.
About the Role
As Account Management Lead (Card-Linked) , you will play a pivotal role in driving the growth and success of our existing partnerships. You’ll lead a team of three Account Managers (with the ambition to grow to six full-time hires), guiding them to deliver best-in-class results, identify new growth opportunities, and oversee key strategic projects that support our business objectives.
To achieve this, you will:
- Team leadership: hire, train, and develop a high-performing Account Management team. You will set clear goals, provide ongoing coaching, and foster a culture of accountability, collaboration, and excellence.
- Commercial excellence: support your team by taking part in key negotiations with our top partners; build strong and long-lasting relationships with our partners (CMOs and senior marketing stakeholders across retail and e-commerce).
- Performance tracking: define and own the team’s revenue targets and OKRs. Partner with the VP Card-Linked to build quarterly plans and collaborate with internal teams (marketing, product, ops, data) to drive execution.
- Revenue operations: ensure we have all the right processes in place (revenue forecasts, CRM management, etc.) to keep growing with the right fundamentals; optimize cashed-in revenue. Work closely with Business Operations and Finance teams to develop and implement these processes.
- Strategic projects: lead cross-functional initiatives to improve our partner value proposition, pricing models, and internal efficiency.
Who we're looking for
- Preferred experience: at least 6-8 years of experience in business roles (client-facing roles in a startup or in the tech industry, in finance or in consulting), preferably in Sales or Account Management.
- Education: You have graduated from a top-tier business or engineering school.
- Entrepreneurial Spirit: A passion for starting from scratch, embracing challenges, being hands-on, ambitious, and an effective problem-solver.
- Independence: Capable of autonomous project management from inception to completion, setting and exceeding high standards, and ensuring project success.
- Business sense: A keen ability to quickly grasp people's needs, surpass goals, and close deals.
- Analytical skills: You love analyzing data and making informed decisions.
- Energy: You thrive on connecting with new people. Your strength lies in active listening and crafting solutions to tackle challenges.
- Efficiency: You are fond of productivity tools and able to deliver on time on projects with many stakeholders.
- Mindset: You like challenges, you welcome feedback and you love constantly learning and getting better. You have a strong capacity for adaptation, organization, and autonomy. You always go the extra mile.
- Languages: You are fluent in French and English, written and spoken.
- Managerial experience is a strong plus.
- Knowledge of the media & adtech ecosystem is a plus.
- This role is based in Paris.
Our perks
At Joko, we believe that flexibility and trust are essential. Our work environment reflects this through:
- Flexible remote : If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we can provide access to a coworking space and a coworking budget.
- Work from anywhere : You can work from most countries in the world for up to 3 months per year.
On top of that, we offer plenty of perks:
- Top-market compensation
- Equity for everyone with the chance to own a piece of what you build
- Half-day each week dedicated to leveling up with AI by exploring new tools, iterating hard, and sharpening your skills
- Yearly offsite in amazing locations and budget for team-building events & monthly in-person gatherings
- Contribution to your ClassPass subscription
- 8-week leave paid 100% for the second parent
- and much more, check the full list here!