Account Management Lead

The fashion industry is responsible for 5–10% of global greenhouse gas (GHG) emissions. As pressure for climate action grows, more companies are turning to carbon management tools. But most platforms are generic, lacking the depth needed for driving real change in fashion.

Carbonfact is the Environmental Intelligence Platform built specifically for the textile and fashion industry. We turn messy, real-world business data into environmental intelligence — enabling any fashion company to measure, model, reduce and report on its impact with confidence.

We’ve raised $17M from top-tier investors including Alven, Headline, and Y Combinator, and we’re already trusted by leading brands like Carhartt, GANNI, On, Burton, Armedangels, Jack Wolfskin, and many more.

Account Manage Lead

In this role, you'll build and own the Account Management function from the ground up: designing the strategy, processes and team that turn our growing customer portfolio into long-term, expanding relationships.

You'll report to Marc Laurent, our co-founder and CEO, and partner closely with Customer Operations, Science, Data and Product to identify upsell opportunities, lead renewal and expansion negotiations, and increase product adoption across our accounts.

What you will do

• Lead the department

  • Design the Account Management strategy and lead its execution.

  • Design procedures, KPIs, and deploy the tools needed to scale the function.

  • Grow and manage the AM team to match business needs.

• Drive account growth

  • Collaborate with Customer Ops, Science, Data and Product to identify upselling opportunities across our customer portfolio.

  • Increase product adoption, customer satisfaction, and revenue within existing accounts.

• Own negotiations and contracts

  • Lead negotiations for renewals and expansions.

  • Structure deals that balance customer success with revenue growth.

Who you are

• 4-8 years of experience with a proven track record in enterprise sales (average contract value between €30K and €200K per year), preferably in an Account Management or expansion role.

• You're willing to roll up your sleeves and build things from scratch.

• You're data-driven, with the ability to design processes and structure a new function.

• You have strong negotiation skills, comfortable navigating multi-stakeholder, enterprise-level accounts.

• You can own a portfolio's health end-to-end, from forecasting and pipeline hygiene in a CRM to mitigating churn risks proactively.

• You have a background in working with a global customer base.

• High proficiency in English.

What we offer

• A transparent, collaborative and high-agency culture rooted in Carbonfact's principles here.

• We provide the essential modern amenities: MacBook, headset, AI subscription, etc.

• Premium health insurance with Alan (France)

• Fitness and commuter benefits

• Annual learning budget to support professional development

• Team retreats and social events multiple times a year

• Transparent compensation framework with level-based salary and equity; for this role, you can expect an annual OTE package of €110-€135K (salary + commissions)

• Compelling equity package with employee-friendly exercise rights