Account Executive

Shift

M-F, 8 hours per day; 40 hours per week

Summary

Responsible for promoting and selling Pace Analytical services within an assigned territory, leveraging relationships and ensuring customer retention.

Essential Functions

• Increase Market Share through new business growth and increase Wallet Share of existing customers in assigned territory.
• Visit customer establishments to evaluate needs or to promote services as needed.
• Maintain customer records using automated systems.
• Negotiate prices or terms of sales or service agreements; quote prices, credit terms or other bid specifications.
• Contact new or existing customers to discuss how specific products/services can meet their needs.
• Provide intermediate to complex analysis, interpretation and counsel to customers, staff, management, and functional leaders regarding sales policies, programs and practices.
• Provide guidance and develop recommendations on product/service features based on analyses of customers' needs and on technical knowledge of capabilities and limitations to meet customer requirements.
• Assist with receiving customer feedback and coordinating resources and responses as required.
• Analyze and review operations, results, feedback and related sales information on an ongoing basis to determine trends, draw conclusions, interpret findings, and present results, proposals and recommendations to customers or management.
• Ensure the accuracy of intermediate to complex sales and operational databases, reports, and related details through audits, queries, and operational reviews; work with teams to resolve discrepancies.
• Assist with developing sales or cross‑functional project or program objectives, which includes proposed budgets, timelines, materials, personnel, and other project requirements, receive direction and present information to management; may develop and manage areas that are moderate in scope or impact.
• Interpret and apply department policies and procedures and assist with applicable laws, rules, and regulations; receive guidance within these areas as needed.
• Contribute to the efficiency and effectiveness of the department’s service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promote and support the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; act in a manner that promotes a harmonious and effective workplace environment.

Qualifications

Education and Experience

Bachelor’s degree in business, chemistry, operations, or a closely related field; AND two (2) years of customer support experience, including experience with complex programs or operations; OR an equivalent combination of education, training and experience.

Required Certificates, Licenses, and Registrations

Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

• Valid Driver’s License

Required Knowledge and Skills

• Intermediate to complex principles, practices and techniques of sales effectiveness.
• Various understanding of the administration and oversight of sales programs, policies and procedures.
• Intermediate to complex methods to resolve sales and customer problems, questions and concerns.
• Various understanding of applicable sales laws, codes and regulations.
• Understanding of various testing tools, equipment, and processing.
• Computer applications and systems related to the work.
• Principles and practices to serve as an effective project team member.
• Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations.
• Correct business English, including spelling, grammar and punctuation.

Required Skills

• Perform intermediate to complex professional-level sales duties in a variety of assigned areas.
• Oversee and administer various sales functions.
• Train others in policies and procedures related to the work.
• Serve as a team member and participate in the development and management of projects.
• Operate in both a team and individual contributor environment.
• Interpret, apply and explain applicable laws, codes and regulations.
• Prepare intermediate to complex account reports, correspondence and other written materials.
• Use initiative and independent judgment within established department guidelines.
• Use tact, discretion and prudence in working with those contacted in the course of the work.
• Perform effective oral presentations to large and small groups across functional peers and the department.
• Contribute effectively to the accomplishment of team or work‑unit goals, objectives and activities.
• Establish and maintain effective working relationships with a variety of individuals contacted in the course of the work.

Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.

Benefits

When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full‑time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental, vision, 401(k) retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

Equal Opportunity Employer

Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.