Account Director

Overview

Job Title: Account Director

Location: Paris, Hybrid

Full time, Permanent

Springer Nature is a leading publisher of research with a long history of open science initiatives. The role is part of Springer Health+ France, a medical communications and education provider within the group, and involves client services leadership and business development for an assigned portfolio.

About Springer Nature and Springer Health+

Springer Nature publishes journals and books and provides technology-enabled products, platforms and services to researchers, health professionals and educators. Springer Health+ France delivers medical communications and education services across pharmaceutical clients, supporting clinical and scientific content and medical education initiatives via multichannel solutions.

Role Responsibilities

• Act as a client partner and trusted strategic advisor for medical communication matters
• Build and maintain relationships and trust for both existing and new clients
• Define expectations for “best in class” client service across the team
• Demonstrate creativity and conceptual thinking on client programs and projects
• Develop a solid understanding of clients’ pharma business to provide strategic counsel and convert opportunities into brief and winning recommendations
• Lead all the RFP process from the client brief to final recommendation with the support of the senior team
• Develop project scope of work, budgeting and planning
• Create and execute annual customer growth plan
• Ensure client feedback and reviews occur and inform future ways of working
• Analyze project/program performance, build case studies and recommend future solutions
• Champion outstanding collaboration between cross-functional teams to maximize project success and delivery times
• Delegate responsibilities and tasks to team members effectively on all projects
• Provide leadership to account managers, oversee performance reviews, support career development

Finance

• Develop and maintain account P&L management, profitability and overall financial performance
• Analyze sales performance and revenue forecast in collaboration with the Head of Springer Health+ France
• Proactively managing shortfalls and submitting annual targets based on client insights
• Oversee the full client financial process, including approving client and supplier invoices

Experience, Skills & Qualifications

Essential

• Academic qualifications in medicine, pharmaceutical or life sciences and extensive experience within the pharmaceutical industry
• Demonstrable account management experience within health communication agencies
• Demonstrated track record of successful development of local and global pharma accounts
• Self-motivated team player excelling in a fast-paced, innovative environment and routinely adapting to an evolving business
• Outstanding organizational, analytical and commercial skills
• Skills in leading, mentoring and developing teams
• Strong time management, financial oversight and project management capabilities
• Proficient in financial forecasting and profitability analysis
• Strong networking within the pharma industry
• French native with excellent oral and written communication skills in English (B1/C2)
• Proficient in Microsoft Office and account planning

Desirable

• Willing to travel nationally and internationally a few times a year
• Entrepreneurial mindset, hands-on, and results-driven with a passion for innovation and client success
• Excellent attention to detail

For more information about career opportunities in Springer Nature, please visit the official careers page.

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