Workplace Engineering Track Engineer

Job Description: Field Engineer – End User Devices & Hands and Feet Support

Key Responsibilities

• End-User Device Support
• Provide on-site support for desktops, laptops, printers, mobile devices, and other peripherals.
• Perform hardware diagnostics, repairs, upgrades, and installations.
• Troubleshoot and resolve software-related issues, including operating systems, applications, and patches.
• Configure and provision end-user devices based on organizational standards.
• Hands and Feet Support
• Act as the on-site technical resource for remote IT teams, assisting with physical tasks such as hardware replacements, cable management, and device installations.
• Perform basic network troubleshooting and assist in resolving connectivity issues.
• Support server room activities, including racking and stacking equipment, cable patching, and hardware inspections.
• Incident and Request Management
• Respond promptly to service requests and incidents raised by end users or IT teams.
• Document and escalated unresolved issues to higher-level support teams.
• Ensure timely resolution of issues within defined SLAs.

Required Skills

• Altiris Endpoint Mgmt-Deskside
• BMC Remedy
• CITRIX
• EUC Product Management
• End User Computing Architecture
• Global Account Management
• Google Apps Administration
• IT Asset Management
• Install Shield
• LCS/OCS/Lync:Msg and Collab
• Lotus Notes
• Managed Print Service-Deskside
• Messaging and Collaboration
• Microsoft MDM
• Microsoft Sharepoint
• Network Access Control
• Other Deploymnt tools-Deskside
• Other Devices - Deskside
• Patch Management
• Service Desk
• Vault
• Windows Administration Microsoft Exchange