Working Supervisor – Credit Management & Customer Master Data (O2C)

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges.

Responsibilities

• Operational Responsibilities: Oversee daily credit operations including credit investigations, credit scoring, limit recommendations, and periodic reviews.
• Ensure accuracy and compliance of customer master data across SAP S/4HANA, HighRadius CRD Cloud, Emagia & Informatica systems.
• Partner with Sales and Customer Service to resolve credit holds, onboarding issues, and customer set-up challenges.
• Maintain adherence to SOX, internal controls, and O2C data governance standards.
• Review and approve team decisions for credit limits, master data changes, and required escalations.

• People Leadership: Directly supervise a team of credit and customer master data analysts (10–15 depending on O2C organizational structure).
• Provide coaching, development planning, objective-setting, and performance evaluations.
• Manage scheduling, workload balancing, and upskilling to ensure SLAs and KPIs are consistently met.
• Promote a customer-focused, high-accountability team culture.

• Stakeholder Collaboration: Engage regularly with business segment leaders, Sales, Customer Service, and onshore Credit leadership.
• Communicate credit decisions, root causes for delays, and improvement opportunities effectively in English.
• Support escalations related to credit holds, master data accuracy, and order processing.

• Continuous Improvement: Contribute to enhancements in credit scoring, automation, and master data workflows.
• Support system and process improvement initiatives involving HighRadius and SAP S/4HANA.
• Identify gaps and propose solutions to improve cycle time, data quality, and customer experience.

Required Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• 5+ years of experience in Credit Management, O2C, Customer Master Data, or related functions.
• Experience working in SAP S/4HANA and HighRadius (CRD, DMS).
• Strong English communication skills (written and verbal).
• Prior exposure to working with Sales and Customer Service partners.
• Strong analytical skills with attention to accuracy and compliance.

Preferred Qualifications

• Experience supervising or mentoring team members (formal or informal leadership).
• Experience in a shared services or multinational environment.
• Knowledge of O2C processes, data governance, and credit scoring tools.
• Training in process improvement (Lean/Six Sigma).

Competencies

• Customer-centric mindset
• Problem solving and decision making
• Relationship building and influencing
• Time management and prioritization
• Detail-oriented
• Team leadership potential

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.