Wireless Retail Sales Manager - Tunnel Blvd

Position: Wireless Retail Sales Manager - Tunnel Blvd

Location: Houma, LA

Job Id: 3260-CRK510

# of Openings: 1

Company Overview

Crown Wireless, an authorized retailer of Cricket Wireless, has over 220 locations across the United States.

Role Overview

As a Cricket Wireless Retail Store Manager, you will lead a sales team to exceed store metrics, provide outstanding customer experiences, and maintain operational compliance.

Responsibilities

• Deliver an unforgettable customer experience each day.
• Drive your store to crush sales metrics and goals.
• Protect company assets and ensure operational compliance.
• Bring the energy: Motivate your team, create a fun, engaging sales floor.
• Hit the numbers: Exceed sales goals, including gross/net sales, accessories, rate plans, add‑ons, retention, and auto bill‑pay goals.
• Run a tight ship: Own opening/closing, cash handling, daily operations, and store standards.
• Lead and develop: Schedule, coach, and mentor sales associates; give feedback that drives results.
• Coach Up Your Team in all aspects of wireless sales and service.
• Provide positive reinforcement and training to promote the learning and growth of sales associates.
• Train for excellence – ensure 100% completion of all required Company & Cricket training monthly and annually.
• Control Inventory: Manage ordering, receiving, discrepancies, and complete daily, weekly, and month‑end counts as needed. Communicate and process any discrepancies.
• Own the customer experience: Resolve escalations and build lasting customer relationships.
• Build the brand: keep merchandising on point and aligned with Cricket brand standards.
• Recruit and onboard: Help hire, interview, and bring new talent onto the team. Ensure onboarding is smooth.
• Communicate and connect: Conduct regular staff meetings to communicate promos, goals, trends, and store performance.
• Protect the business: uphold store safety and asset security procedures.
• Grow your market: Lead local grassroots marketing and prospecting initiatives. Solicit, coordinate, and participate in community events.

Requirements

• Previous retail or customer service management experience required.
• Proven leadership and employee development skills.
• Attendance at off‑site events during and after business hours.
• Ability to use reliable personal transportation to make daily bank runs to submit deposits.
• Ability to stand for extended periods and work flexible hours, weekends, and during peak retail selling periods. Work at various locations may also be required.
• Tech‑savvy and enjoy working with interactive technology devices.
• Bilingual: Spanish‑speaking is a big plus.
• Collaborative, energetic, and driven to close sales and hit goals.
• Independent and self‑motivated team player.
• Regular physical activity will be required, e.g., setting up promotional material, changing displays, etc.
• Must have a valid driver's license, insurance, and be able to pass a background check.
• Must have a fully functioning smartphone on your first day of work.

Benefits

• Competitive base pay with performance‑driven bonuses on store metrics.
• Comprehensive wellness packages including medical, dental, and vision coverage.
• 401K savings option.
• Personal Time Off as earned.
• Fun, branded Cricket Wireless swag.

We are an equal‑opportunity employer and value diversity at our Company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.