Warehouse Operations Manager

Responsibilities

• Lead lean improvement projects end-to-end (warehouse, transport, delivery stations) – from planning, resource coordination, and risk control to post-project evaluation.
• Diagnose operational processes using lean tools (VSM, Kaizen, 5S, PDCA) to eliminate waste, bottlenecks, and quality risks; drive SOP standardization.
• Analyze cost, P&L, and efficiency data (cost/order, labor, transport, service provider costs), identify abnormalities, and lead cost improvement initiatives.
• Coordinate cross-functional teams (ops, finance, IT, procurement, 3PLs) to ensure timely execution and issue resolution; prepare management reports and project updates.
• Drive continuous improvement culture – conduct project reviews, retain knowledge, and develop reusable templates/mechanisms.

About You

• 3+ years in project management, logistics/lean improvement, or business/cost analysis within supply chain, warehouse, transport, or delivery operations.
• Solid knowledge of project management methodologies (PMP, Agile, PRINCE2) and lean tools (VSM, Kaizen, Root Cause Analysis, PDCA).
• Strong data analysis skills – proficient in Excel, PowerPoint; Power BI/SQL/Python preferred. Familiar with logistics cost structures.
• Proven ability to drive cross-functional execution, manage risks, and communicate effectively with frontline teams and partners.
• Self-starter with hands‑on mindset – capable of independently managing projects from diagnosis to implementation and preparing clear management presentations.

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people‑first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.