VP of Product Support - Scale Enterprise SLA & Operations

Monstro is seeking a VP of Product Support to build and manage a robust client support system as the company scales across financial institutions. This role demands extensive experience in technical support and client operations, focusing on ensuring a high level of service and compliance with SLA commitments.

The successful candidate will collaborate across various departments to develop operational frameworks, manage client relationships, and drive improvements in performance metrics. A competitive salary and benefits are offered, including equity opportunities.