VP & General Manager LSW

ROLE SUMMARY

The Vice President (VP) of the Legal Software BU (LSW) serves as a member of the LR Divisional Executive Team and is responsible for managing a full P&L pan-European software business operating across multiple European markets. The VP sets the vision, strategy, and operating plan to deliver profitable growth of our legal software solutions, leading the business through transformation to a focused portfolio of three core product lines and a function-led pan-European organization.

The VP is accountable for revenue growth, profitability, market expansion, and organizational effectiveness, while leading the business through continued digital, AI-enabled, and operating-model transformation. The BID serves as the BU owner of strategy and execution across Sales, Product, Marketing, Customer Success, Operations, and Regional Leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Business & P&L Leadership

• Own and deliver full P&L accountability, including revenue growth, margin expansion, cost discipline, and forecasting accuracy.
• Lead the transformation from a fragmented product and country model to three key products with clear ownership and accountability.
• Define and execute a multi‑year growth strategy aligned with corporate objectives and regional market dynamics.
• Drive predictable, scalable growth across subscription, renewals, expansion, and new customer acquisition.
• Establish and monitor KPIs, dashboards, and operating rhythms to ensure transparency and accountability.

Growth, Go‑to‑Market & Commercial Excellence

• Lead end‑to‑end go‑to‑market strategy, including pricing, packaging, segmentation, and channel optimization to markets across Europe.
• Strengthen enterprise and mid‑market sales effectiveness through disciplined pipeline management and value‑based selling.
• Embed a strong customer‑first mindset, ensuring products, services and experiences are grounded in real customer needs and measurable outcomes.
• Identify and capitalize on new growth, product, and partnership opportunities across European markets.

Product, Technology & AI Enablement

• Partner closely with Product and Engineering leaders to shape a customer‑led innovation‑driven product roadmap, including AI‑enabled capabilities.
• Accelerate speed to market, leveraging modern development practices, cloud platforms, data and AI to shorten innovation cycles.
• Ensure high quality execution from concept to launch while balancing speed, scalability, security and regulatory compliance.
• Promote data‑driven decision making and responsible adoption of new technologies across the organization.

Organizational & Operating Model Transformation

• Lead the evolution toward a function led pan‑European operating model across markets.
• Act as a change leader, driving clarity, engagement and momentum through periods of structural and cultural transformation.
• Clarify governance, decision rights, and accountability to increase speed, execution quality and collaboration.
• Drive continuous improvement in processes, cost structure, and organizational effectiveness.

People, Culture & Leadership

• Build, inspire, and retain a high‑performing leadership team capable of operating at scale across Europe.
• Foster a culture of ownership, collaboration, inclusion, and growth mindset, aligned with company values.
• Develop future‑ready capabilities, succession plans and a diverse leadership pipeline.
• Demonstrate strong matrix leadership, influencing without authority and aligning diverse functional and regional stakeholders.

External Representation & Stakeholder Management

• Serve as a senior ambassador with customers, partners, regulators, and industry bodies across Europe.
• Strengthen the company’s brand and reputation across European markets.
• Collaborate with global peers and corporate functions to advance enterprise priorities.

Success Measures

• Sustainable revenue growth and market share expansion.
• Gross margin and operating income improvement.
• Customer retention, satisfaction, and net revenue expansion.
• Successful execution of AI, product, and operating‑model initiatives.
• Leadership bench strength and employee engagement.

OTHER DUTIES

• Ensure seamless collaboration and integration with DXG, GBS, HR, Finance, Legal, Communications and other enterprise functions as integral partners of LSW success.
• Represent the BU in cross‑organizational and enterprise initiatives.

JOB QUALIFICATIONS

Education

• Minimum: Bachelor’s Degree (or local equivalent) in Business, Finance, Marketing, or related discipline.
• Preferred: Master’s Degree in Business Administration or related discipline.

Experience

• Required
  • 5+ years senior leadership experience (GM/VP level) with full P&L ownership in a software or technology‑enabled business.
  • Demonstrated track record in enterprise or B2B software, preferably SaaS.
  • Proven success leading pan‑European businesses with strong cultural awareness across multiple geographies.
  • Strong background in product strategy, commercialization and growth acceleration.
  • Proven change leadership experience, including operating model and organization transformation.
  • Demonstrated ability to lead cross‑functional teams spanning Sales, Product, Tech, Marketing, Operations and support functions.
  • Effective talent management including developing and acquiring professional level staff in different functional disciplines and locations.
• Preferred
  • Experience leveraging AI, data, and modern technology platforms to drive innovation and growth.
  • Multilingual capabilities and deep European market understanding.

Other Knowledge, Skill & Abilities

Core competency requirements

• Business & P&L & Commercial Leadership

  Seasoned general manager with full P&L ownership, strong commercial judgment, and a proven ability to drive sustainable, profitable growth. Demonstrates disciplined financial management, pricing and portfolio optimization, and data‑driven decision‑making to balance short‑term performance with long‑term value creation.

• Enterprise Software & Technology Innovation

  Proven leader in B2B enterprise software with a strong SaaS mindset. Brings deep curiosity and practical application of modern technologies, including AI, data, and cloud platforms, to accelerate innovation and speed‑to‑market while maintaining quality, security, and regulatory rigor.

• Pan‑European Leadership & Cultural Fluency

  Experienced pan‑European executive with a track record of leading complex, multinational businesses across diverse markets. Demonstrates strong cultural awareness, adaptability, and the ability to unify teams across countries while respecting local customer, market and regulatory nuances.

• Customer‑Centric Growth Mindset

  Highly customer‑focused leader who embeds customer outcomes into strategy, product innovation, and go‑to‑market execution. Consistently identifies growth opportunities through market expansion, product differentiation, and improved customer experience, fostering a culture of experimentation and continuous improvement.

• Change & Transformation Leadership

  Credible transformation leader with experience driving operating‑model, organizational, and product portfolio change at scale. Excels at leading through ambiguity, aligning stakeholders around a clear change narrative, and sustaining momentum through multi‑year transformation journeys.

• Matrix Leadership & Enterprise Collaboration

  Highly effective in complex, matrixed environments. Builds strong partnerships across corporate and functional teams (e.g., Product, Technology, DXG, GBS, HR, Finance) and prioritizes enterprise outcomes over silos. Influences without authority to drive alignment, execution speed, and collective success.

General competency requirements

• Forging purpose and vision
  • Leads with a strong, unifying vision that resonates across the organization.
  • Demonstrates strong tech curiosity, courage to act on innovation, and aptitude for leveraging emerging opportunities.
  • Systems thinker, able to survey complex systems and connect dots within the organization and externally.
  • Strong communication skills, capable of motivating and inspiring diverse audiences.
  • Effectively articulates vision and advances the company’s agenda and reputation.
  • Sees around corners, thinks differently.
• Delivering strategic results
  • Has a system‑level perspective while diving deep into details to surface risks and opportunities.
  • Tracks and responds to shifting customer sentiment to identify new opportunities and meet demand with a test‑and‑learn approach.
  • Leverages an internal network of experts to determine where to lean in, take risks or hold steady.
  • Displays urgency and assertiveness to meet short‑term financial goals while driving long‑term strategy.
  • Exhibits a strong enterprise mindset.
• Leading leaders and culture
  • Identifies, attracts, empowers, develops and motivates top talent, including next‑generation talent.
  • Leads teams leveraging diverse experiences and perspectives.
  • Builds a culture of trust, transparency, integrity and mutual support.
  • Commits to and achieves diversity and belonging.
  • Builds collaborative teams prioritizing the division and business unit over individual markets and functions.
• Leading Self
  • Demonstrates agility, navigating ambiguity and change, pivoting as needed.
  • Shows curiosity, asks right questions, brings the right people together to mitigate risk and explore emerging opportunities.
  • Remains calm, focused, clear‑headed under pressure.
  • Has integrity and courage to challenge status quo without jeopardizing core values.
  • Demonstrates sound, fact‑based decision making and exceptional judgment.
  • Cares genuinely for the company, its people and customers, encouraging honesty and feedback.
  • Balances confidence with humility.

TRAVEL REQUIREMENTS

Frequent travel to various locations and work in the field with customers and reps. Domestic and international travel up to 35-40% of work time. Ability to travel independently, has valid driver’s license and passport, and can travel by air internationally.

PHYSICAL DEMANDS

Normal office environment, flexible work arrangement.