[VO2 Force] - Salesforce Business Analyst (Lille) - VO2 Group
VO2 GROUP : Leader français indépendant en conseil Tech et DigitalEntre conseil stratégique et réalisation technologique, nous cultivons un esprit \"boutique\" : de l'excellence, de l'humain et une forte culture de l'innovation.Nous sommes présents à Paris, Montréal, Shanghai, New York et Genève, avec plus de 800 consultants. Leader mondial de l'expérience client et corporateNous collaborons avec les marques les plus emblématiques pour assurer leur succès : De la stratégie et l'innovation À l'exécution à grande échelle, grâce à notre expertise en business, tech, data et IA Reconnaissances & LeadershipLeader en innovation et croissance 2025 (Les Echos Business Magazine)Acteur multi-tech et partenaire Premium Salesforce Champion d'une \"Tech Responsable et Durable\"Créé avec la parité hommes-femmes, défendant l'égalité grâce à une équipe de direction engagée45 % de femmes au sein de nos équipesCampagne primée TopCom en 2024 Certifications et PrixSalesforce Impact Partner 2024Cybervadis 2025Entreprise à impact de l'année 2024 par Choose My CompanyVO2 GROUP: The Bright Side of Tech___________________________________________________________________ Job DescriptionIn collaboration with a Practice Manager or Engagement Manager, your objective is to contribute to brand development by leveraging your business and functional skills in Salesforce solutions to successfully deliver high-value projects for our clients. Key Responsibilities- Engage in pre-sales activities and participate in the implementation of projects addressing our clients' digital transformation challenges.- Take full ownership of the solution implementation process:- Prepare scoping workshops.- Facilitate user requirement gathering workshops.- Draft technical specifications and functional requirements.- Configure and set up the solution.- Test the proposed solution and ensure the quality of deliverables.- Provide post-launch support (change management, training, application maintenance).- Lead understanding, analysis, and modeling of business user needs and solution definition.- Take responsibility for project design (configuration and/or supervision) and deliverable quality.- Contribute to setting up platform performance and responsiveness tests to ensure a positive user experience and optimize adoption.- Assist the client in developing the Solution Roadmap and anticipate upcoming project iterations.- Master process builders and flows to challenge development teams and ensure adherence to solution deployment best practices.- Propose, submit, and defend recommendations.
- You hold a Master's degree (BAC+5) and have at least 2 years of successful and significant experience in implementing Salesforce solutions.
- You are familiar with the platform's limitations and ideally hold at least one Salesforce certification.
- Your strong customer service orientation, initiative, ability to work in a team, and comprehensive project management vision will be assets for success in this role.
- You excel in communication, active listening, and challenging teams, and you are proficient in both written and spoken English and French.
- Confident with clients, you can articulate your viewpoints and challenge stakeholders to guide them towards the best solutions for their needs.
- We are seeking a talented individual passionate about innovation and technology, eager to develop concrete and stimulating projects with prestigious clients.