[VO2 Force] - Salesforce Business Analyst (Lille)

Job Description

In collaboration with a Practice Manager or Engagement Manager, your objective is to contribute to brand development by leveraging your business and functional skills in Salesforce solutions to successfully deliver high-value projects for our clients.

Key Responsibilities

• Engage in pre-sales activities and participate in the implementation of projects addressing clients\' digital transformation challenges.
• Take full ownership of the solution implementation process: prepare scoping workshops; facilitate user requirement gathering workshops; draft technical specifications and functional requirements; configure and set up the solution; test the proposed solution and ensure the quality of deliverables; provide post-launch support (change management, training, application maintenance).
• Lead understanding, analysis, and modeling of business user needs and solution definition.
• Take responsibility for project design (configuration and/or supervision) and deliverable quality.
• Contribute to setting up platform performance and responsiveness tests to ensure a positive user experience and optimize adoption.
• Assist the client in developing the Solution Roadmap and anticipate upcoming project iterations.
• Master process builders and flows to challenge development teams and ensure adherence to solution deployment best practices.
• Propose, submit, and defend recommendations.

Qualifications

• Master\'s degree (BAC+5) and at least 2 years of successful and significant experience in implementing Salesforce solutions.
• Familiar with the platform\'s limitations and ideally hold at least one Salesforce certification.
• Strong customer service orientation, initiative, ability to work in a team, and comprehensive project management vision.
• Excellent communication, active listening, and ability to challenge teams; proficient in both written and spoken English and French.
• Confident with clients, able to articulate viewpoints and challenge stakeholders to guide them toward the best solutions.
• Passionate about innovation and technology, eager to develop concrete and stimulating projects with prestigious clients.

We are an equal opportunity employer, and our diversity and inclusion program aims to make VO2 Group a workplace that welcomes diverse talent.