Visual Merchandising Manager

Overview

Job Introduction This is a newly created role, reporting into the Senior Marketing Manager.

Responsibilities

• Develop and implement local permanent Store Design and Visual Merchandising strategy aligned with brand and Global guidelines.
• Oversee end to end management of VM & permanent store designs projects from creative brief through to delivery, ensuring on-time, in-full and on-budget execution.
• Create VM solutions to optimise product visibility for permanent VM existing & permanent VM for store openings.
• Coordinate with suppliers and contractors for store/permanent builds, display materials and installations. Ensure these are to our luxury standards, within budget and timely, managing external stakeholders consistent with contractual agreements.
• Liaise with Sales, Marketing and Education to best support product launches and marketing campaigns with tailored visual executions.
• Educate store teams on visual standards and merchandising techniques.
• Analyse and regularly report on sales data to evaluate the impact of rebuilds and visual merchandising efforts.
• Support Marketing Manager & Senior Consumer Engagement Manager with store design projects including pop-ups and events.
• Design and execute visual displays and planograms for product ranges.
• Collaborate with marketing and sales teams to support promotional activities.
• Conduct regular store visits to audit visual standards and provide coaching on visual merchandising.
• Agree and manage budgets on VM for new store openings, renovations, visual merchandising materials and installations, always ensuring each project is delivered on a timely basis and within budget.
• Research industry trends and competitor strategies to inform design decisions.
• Ensure compliance with health and safety regulations for all installations and propose/agree with Manager on updates as the regulations change.
• Own Capex and VM Budget providing accurate forecasting, reporting and cost control.

The Perfect Candidate

We are looking for a creative & commercially driven Store Design & Visual Merchandising Manager to lead Erborian UK permanent Store Design and promotional VM strategy. As VM Manager you will translate the global vision into locally relevant & commercially impactful executions across store design & temporary VM & POS. The VM Manager will be responsible for the successful implementation of Erborian permanent & promotional VM strategy. You will deliver innovative and best in class launches, fixtures and unique in store experiences on time in full and within budget.

Qualifications

• Minimum of 5 years Proven experience in a related role within luxury retail, preferably in skincare/beauty.
• Experience in managing Capex & VM Budget.
• Strong proven project management and budget handling/management skills.
• Creative flair with a deep understanding of customer behaviours.
• Ability to travel across the UK/Ireland and simultaneously manage multiple store projects.
• Strong creative and design skills with commercial awareness, combined with the ability to influence and manage external stakeholders.
• Proficiency in design software (e.g., Adobe Creative Suite, SketchUp).
• Excellent communication and leadership abilities.
• A passion for excellence in execution, the industry and role.

What We Offer You

• Discretionary Company Bonus scheme
• Contribution Pension Scheme
• Holiday Allowance – above statutory
• Flexible Bank Holidays
• Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year
• Hybrid working for Office based staff– 3 days in the office
• Work from Anywhere Policy – up to 4 weeks a year
• Volunteering 1 Day
• Half day leave for Birthday
• One day’s holiday for Newly Weds
• Discount Scheme
• Product allocation
• Company benefits platform
• Cycle to work scheme through Reward Gateway
• Travel Loan through Reward Gateway
• Subsidised health & wellbeing plan
• Long service awards
• Please note some eligibility criteria may apply

Our Diversity, Equity & Inclusion Engagements

Erborian is part of L’Occitane en Provence Group. We are an equal opportunities employer. One way we act on this is by continuously fostering a more diverse and inclusive workplace and organisational culture. We are committed to building an environment that is free from discrimination and harassment, where everyone feels respected, valued, and able to grow. We seek positive-minded individuals who embody our core behaviours — Trust, Curiosity, Excellence, Impact — and who share our commitment to sustainability.

We welcome applications from people of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability statuses, and all other dimensions of diversity.

If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every single listed qualification.

Born of a simple gesture in 1976 , L’Occitane en Provence reveals the living power of flora, where the light of the sun meets the richness of the earth. With advanced expertise, we turn these natural treasures into sensorial, efficient experiences, as sustainable as possible and profoundly inspired by Haute Provencal nature.

Our culture is built through everyday moments, how we behave, make decisions and show up for each other.

With Trust as our foundation, Curiosity as our compass, Excellence as our standard, we create lasting Impact for the people around us and our planet.