VIP Support Engineer

For one of our globally leading tech clients we are urgently looking for an experienced VIP Support Engineer for a long contract based in Paris, France

Key Responsibilities

• Provide priority IT support to executive leadership, Executive Assistants, and Chiefs of Staff.
• Deliver immediate resolution for hardware, software, network, and mobility issues.
• Manage incidents, service requests, and executive-specific IT requirements using ServiceNow.
• Configure, maintain, and support laptops, mobile devices, tablets, and collaboration tools.
• Ensure executive devices are fully prepared for meetings, travel, and remote work.
• Provide white‑glove AV and meeting room support before and during executive meetings.
• Coordinate onsite and remote IT support across global locations during executive travel.
• Handle support requests through phone, email, and Microsoft Teams.
• Perform proactive monitoring and preventive maintenance to minimize disruptions.
• Maintain confidentiality while supporting senior executives and sensitive business activities.

Technical Skills

• Windows and macOS administration
• End User Computing (EUC) support
• iOS and Android device support
• Microsoft Teams
• Microsoft Teams Rooms (MTR)
• ServiceNow
• Hardware and software troubleshooting
• Remote support tools