Vice President, Client Service

Job Description

At BNY, our culture enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

We’re seeking a Vice President to join our Global Payments & Trade Client Servicing team in EMEA, located in Paris, France.

Responsibilities

• Serve clients across different market segments and regions, managing multi‑country and multi‑language interactions.
• Act as the main contact for day‑to‑day client inquiries and manage investigations, including resolutions on payment, trade, and other BNY Mellon products and services.
• Provide functional support to internal clients by collecting data and preparing reports for AML/KYC compliance.
• Offer day‑to‑day servicing support to BNY Mellon Treasury Services Relationship Management, maintaining a positive client experience for existing and prospective clients.

Qualifications

• Direct client‑facing experience within financial services.
• Experience in correspondent banking or deep understanding of payment products and lifecycle.
• Experience discussing digital solutions with clients.
• Experience working in a global team.
• Fluent in French (essential).

Benefits

BNY offers competitive compensation, benefits, and wellbeing programs, including generous paid leave and paid volunteer time.

Equal Employment Opportunity

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.