Transformation Director - Energy Utilities (bilingual English / Greek)

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system that transforms the industry by optimizing renewable generation, improving grid intelligence, and delivering exceptional customer experiences through advanced Customer Information Systems, billing, meter data management, CRM, and AI‑driven communications.

Responsibilities

• Be accountable for the successful execution of client implementation programs using our Build‑Operate‑Transfer methodology, covering technology, operations and culture transformation.
• Find solutions that bring clients into the new software and operating model, accelerating delivery and reducing risk.
• Develop deep relationships with C‑suite client executives and communicate effectively to stakeholders at all levels, both internally and externally.
• Continuously demonstrate Kraken’s business value to the client and build a governance model that can endure beyond the implementation program.
• Set the direction and pace for program execution, manage internal and external expectations, remove blockers, and make prioritization decisions to enable successful client transformations.
• Understand program details and report progress to the client and internal stakeholders.
• Embody the Kraken ways of working, support and provide feedback to team members, and reinforce an environment of psychological safety.

Qualifications

• Extensive experience in regulated utilities.
• Strong experience leading large business and/or IT transformation projects, ideally in utilities or similar industries (e.g., telecom, public sector).
• Proven experience presenting and negotiating with C‑suite clients and initiating strategic conversations.
• Problem‑solving ability with focus on what truly matters for the client.
• Ability to understand client success criteria and focus on enabling that without simply saying yes.
• Team player who works effectively with national and global teams.
• Excellent communication and facilitation skills; respected with natural gravitas.
• Client and quality focus, highly effective at building and improving customer relationships.
• Mobile – expected to invest in face‑to‑face relationship building with clients and internal teams; frequent travel required.
• Fluent English.

Desired Attributes

• Passionate about helping clients.
• Passionate about technology.
• Committed to sustainability.
• Open‑minded, flexible, and adaptable.
• Confident in decision‑making.
• Supportive, approachable, and fun to work with.
• Inclusive.
• Resilient, working well under pressure.
• Believe in big ambitions and small egos.

We are an equal‑opportunity employer. We consider all applicants without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.