Tower Lead-Azure Active Directory
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About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We’re powered by our people – a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
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Job Summary
The Tower Lead in Support & Operations is pivotal in ensuring the seamless delivery of services through effective management of escalations and operational tasks. This role is critical in upholding customer satisfaction, overseeing organizational initiatives, and driving profitability through innovation and automation within the Azure Active Directory domain.
Key Responsibilities
1. Manage Escalations And Ensure Timely Resolution By Implementing Best Practices In Azure Active Directory Management, Adhering To Agreed Sla Norms.
2. Oversee Operational Hygiene By Validating Reports And Ensuring Compliance With Service Agreements Outlined In The Sow, Using Azure Active Directory Tools For Monitoring And Reporting.
3. Develop And Implement Frameworks That Promote Customer Satisfaction, Utilizing Azure Active Directory Features To Enhance User Experience And Service Delivery.
4. Identify And Execute Profit Improvement Plans Through Automation Initiatives Within Azure Active Directory, Leveraging Self-Service Capabilities To Streamline Operations.
5. Generate Tower-Level Revenue By Strategizing And Implementing Initiatives That Align With Azure Active Directory Capabilities, Ensuring Sustainable Growth And Operational Efficiency.
Skill Requirements
2. Proficiency In Operational Reporting And Service Delivery Metrics.
3. Familiarity With Automation Tools And Self-Service Initiatives Within Azure Active Directory.
4. Excellent Problem-Solving Skills And Ability To Manage Escalations Effectively.
5. Strong Communication And Customer Relationship Management Skills.
Certification
2. Optional But Valuable: Microsoft Certified: Identity And Access Administrator Associate
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Information Technology, Consulting, and Product ManagementIndustries
IT Services and IT Consulting, Information Services, and Technology, Information and Media
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