Tour de Contrôle Tech Data Front Office (H/F)

Overview

Airbus Helicopters is seeking a Tour de Contrôle Technical Data Front Office (f/h) to join the Technical Data Delivery / Support & Services department, based in Marignane, France. This role contributes to shaping the future of aviation and supporting mission success with our helicopters. The Marignane site is a major French industrial site near Marseille and Aix-en-Provence, offering a high-tech, inclusive and environmentally respectful workplace.

For more information about the site and activities, please visit the site page.

Responsibilities

• Optimize and supervise the execution of Front Office activities and processes at a global level.
• Monitor and manage risks related to global KPIs.
• Contribute to and monitor the continuous improvement plan.
• Ensure coherence of financial and forecast data (revenue and contract volumes).
• Manage the global customer action plan with relevant stakeholders.
• Consolidate internal customer requests and engage stakeholders to propose solutions.
• Communicate and deploy requirements upstream and downstream.
• Anticipate team needs (cover, absences, etc.).
• Anticipate operational impacts (change management).
• Analyze database optimization needs and report anomalies to the team.
• Ensure compliance with the commercial policy.
• Monitor the workload of global sales agents (renewals, customers, subject complexity, etc.).
• Train and lead the skills of the global sales network (Airbus France, Airbus Germany, Customer Centers) including Commercial Policy, Operational, and Priority management.

Qualifications

• Professional experience: confirmed level.
• Education: Bachelor level or equivalent (BAC+3).
• Project management: proven leadership and project management experience.
• Industry knowledge: experience in aerospace is a plus.
• IT skills: advanced mastery of standard software and IT tools (Apps Script, Spotfire, IT process automation, Skywise, etc.).
• Customer relationship: excellent interpersonal skills and ability to manage customer relationships.
• Negotiation: strong negotiation and influencing abilities.
• Mindset: proactive, autonomous and results-oriented.
• Languages: English fluent, French fluent.

Why join us

• Values: We operate with six core values defined by employees for employees, shaping Airbus DNA and our global family culture.
• Inclusion and diversity: inclusive, diverse, and respectful work environment; diversity drives innovation and better problem solving.
• Compensation and benefits: competitive overall package, including salary, bonuses, profit-sharing and stock options. Support for professional development, mentoring, international mobility, health coverage, retirement, and work-life balance initiatives.
• Perks: dynamic employee representative body with various benefits (on-site restaurant, child care, sports complex, travel allowances, etc.).
• Commuting: company shuttles or annual transport pass reimbursement.

Recruitment process

Apply online. Your application will be reviewed by the recruitment team. Some roles require a security clearance; you will be asked to complete a related questionnaire. Interviews will include a HR interview and a technical interview with your future manager. You may receive an offer if successful. Prepare to elevate your career by applying online now.

Compliance: This job requires awareness of potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success and sustainable growth. Airbus is an equal opportunity employer and welcomes all applicants without regard to age, gender, disability, sexual orientation, religion, or background. We support flexible working arrangements where possible.