TotalEnergies Strategic Account Leader

Customer Experience & Engagement

• Own and elevate the overall customer experience across all touchpoints.
• Lead C-suite engagement strategies to build and maintain executive-level relationships.
• Map and manage enterprise account engagement to ensure alignment with customer priorities.
• Drive proactive customer executive engagement through structured operating rhythms.

Strategic Account Management

• Develop and execute comprehensive Enterprise Account Plans aligned with customer goals and business outcomes.
• Co-lead strategic initiatives that drive mutual value and innovation.
• Define and implement horizontal tender and project strategies to support long-term growth.
• Structure and drive enterprise deals to support profitable growth.

Operational Excellence

• Leverage comprehensive understanding of Upstream, Midstream, and Downstream business segments to drive operational excellence and support strategic decision-making across the energy value chain.
• Maintain and manage an internal operating calendar to ensure cross-functional alignment and timely execution.
• Support high-severity escalations, ensuring swift resolution and customer satisfaction.
• Oversee billing and collections escalations, working closely with finance and operations teams.

Growth & Innovation

• Identify and drive strategic initiatives that align with market trends and customer needs.
• Facilitate customer investment in emerging technologies and innovation roadmaps.
• Lead the planning and execution of annual strategic meetings with key stakeholders.

Scope & Impact

• Geographic Scope: Global
• Team Leadership: No direct reports but must influence and lead segments’ Key account teams, sales and commercial leaders, executives and ELT members across enterprise and business segments.
• Budget Responsibility: Strategic budget oversight for sector initiatives
• Decision-Making Authority: High — responsible for prioritization and strategic direction for TotalEnergies.
• Stakeholder Engagement: C-level, Executive leadership, business unit heads, strategy, marketing, and product teams.

Required Qualifications

• 15+ years of experience in strategy, sector development, or business leadership roles.
• Demonstrated success in building and sustaining trusted relationships with C-suite executives across diverse organizational functions, including key stakeholders at Total.
• Demonstrated success in developing and executing sector strategies in a global enterprise
• Strong analytical, strategic, and communication skills
• Proven ability to lead cross-functional initiatives and influence at the executive level.
• Advanced degree in Business, Strategy, Engineering, or related field (MBA preferred)
• French and English languages - fluent

Desired Characteristics

• Strong oral and written communication skills. Strong interpersonal and leadership skills.

The Baker Hughes internal title for this role is: Sales Senior Director - Global and Key Accounts