TOM Technician (Level 3), EU TOM TIE

Amazon’s EU Transportation Operations Management (TOM) Tech Integration and Execution team is looking for Technicians who want to create a best‑in‑class network and maintain sustainable yard systems within Amazon Transportation Services.

As a TIE (Technology Integration and Execution) Technician, you will use your knowledge and specialized skills to implement technical solutions and provide high‑quality support for computer and electronic hardware, operating systems, and software used in TOM‑managed yards. You will determine when it is appropriate to deviate from standard practice to accomplish the desired result and troubleshoot and solve straightforward problems that do not have defined SOPs.

Key job responsibilities

• Manage and resolve technical tickets within SLA timelines
• Comprehensively understand the Gatehouse PC configurations (hardware and software) and how 8–9 GH automation devices (per lane) are connected to the PC (their individual drivers, MAC and IP address, etc.)
• Get a comprehensive understanding of all TIE SOPs that guide toward potential issues causing the problem. Use your knowledge to isolate the root cause by iterative testing of various variables in combination.
• Own and manage the inventory of all Gatehouse automation equipment, keeping a log of items checked out and raising tickets for fresh orders.
• Coordinate with TIE Procurement, OTS, RME, and RYA/Gate teams.
• Conduct daily health checks across all RRG sites and perform early fault detection.
• Monitor equipment performance metrics (license plate detection, vehicle detection, audio quality).
• Perform quarterly preventive maintenance on RRG infrastructure.
• Conduct deep‑drive investigations for critical system performance issues.
• Document findings, root cause analysis, corrective actions, and prevention recommendations.
• Maintain inventory accuracy through weekly monitoring and audits.
• Serve as primary liaison with vendors and conduct post‑work inspections.
• Collaborate with RYA and Gate teams on operational issues and dashboard accuracy.
• Raise tickets with clear problem descriptions, impact assessments, and supporting documentation.

About the team

Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea, and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient. We put safety first because our people are our priority, and we use the expertise of our people to get packages to their destination.

Basic Qualifications

• High school diploma or equivalent
• Experience in computer architecture or general troubleshooting/debugging of hardware
• Experience with Linux and/or Windows Operating System support, including in‑depth understanding of one or both OSs, configuring, managing or troubleshooting systems at scale
• Valid and active driver’s license
• 2+ years of computer hardware experience, including troubleshooting and repairing experience
• 1+ year of corporate‑setting Windows, Mac or Linux operating systems support experience

Preferred Qualifications

• Bachelor’s degree in engineering, technology, computer science, machine learning, robotics, operations research, statistics, mathematics, or equivalent quantitative field, or PhD
• Experience in managing and troubleshooting network, or experience in technical support
• Experience in professional or military settings
• Experience in networking administration and troubleshooting, or debugging technical systems
• 2+ years of supporting and maintaining a corporate network environment experience
• 2+ years of professional or military experience
• 2+ years of network troubleshooting and support experience

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