TikTok Shop - Logistics Operations Manager France, (Capacité de Commissionnaire de Transport Li[...]

Location: Paris

Employment Type: Regular

Job Code: A A

Responsibilities

• Overseeing the logistics operation in France, including (but not limited) to import clearance, courier delivery, warehouse fulfillment, reverse logistics, reverse warehouse; Responsible for end-to-end logistics performance from paid until delivered in different logistics modes;
• Building and managing key strategic relationships with Key Sellers, 3PLs, and Logistics Providers;
• As the owner of SOP, responsible for operation performance indicator (KPI), deep the root cause of issue, feedback on the expected solution and business impact to solutions, providing short-term solution/support to the biz before long fixing is in place, driving the result until change deployment;
• Conduct market and industry research, develop operation plans to address issues and hedge risks caused by market or policy changes if needed;
• Manage day-to-day operations, track record of high performance and team improvement.

Qualifications

• Capacité de Commissionnaire de Transport Licence
• Bachelor’s degree or higher, preferably with engineering, science, logistics transportation, or operations management background;
• Excellent understanding of any segment of logistics operation, including (but not limited to) data integration, first mile pickup, parcel sorting, linehaul, courier delivery, return process, and import clearance;
• Solid working experience and relationship in 3PL management, preferably with courier(s) in the FR market;
• Self‑motivated and results‑driven, analytical and data‑driven;
• Fluent in English; Fluent communication in French is also required to better communicate with France merchants and vendors;
• Solid working experience in platform logistics within Europe, with deep understanding and working relationships with major courier companies;
• Fair understanding of e‑commerce marketplace operation and governance policy;
• Able to do short‑term business travel within Europe and UK;