Tier 2 Technical Support Engineer — Cybersecurity Focus

OPSWAT, Inc. is seeking a Tier 2 Technical Support Engineer to join our Customer Support team in France. You will diagnose and resolve complex technical issues, provide advanced troubleshooting for OPSWAT solutions, and conduct remote sessions with customers to ensure high CSAT.

You will work with engineers and IT personnel, escalate to Tier 3 when needed, and help mentor L1 support while contributing to knowledge bases and service improvements.