Telecom Engineer – MS Teams telephony

We are seeking for a Telecom Engineer – MS Teams Telephony to fill multiple position to join our team at a client’s facility in Paris.

• 3-4 days Work from office
• Years of experience: 8+ years

Overview of the role

The telephony expert will join the team responsible for delivering all components of the IT environment. This includes managing workstations, overseeing directory services, handling messaging platforms, and enhancing the security of existing infrastructures. The team operates in an international context and is currently undergoing significant transformation, requiring an expert with advanced skills in telephony, particularly in software-based telephony solutions using platforms such as Microsoft Teams and other leading providers.

Responsibilities

• Oversee and maintain telephony infrastructure services, ensuring high availability and performance across the IT environment.
• Manage and execute service changes, including conducting impact assessments and planning rollbacks as necessary.
• Provide Level 3 support for telephony-related issues to beneficiaries, troubleshooting and resolving complex incidents.
• Actively contribute to ongoing and new projects related to telephony and IT workplace solutions.
• Participate in meetings with various entities to align telephony strategies and share technical insights.
• Ensure comprehensive documentation, including procedures, Design Acceptance Tests (DATs), and all other relevant materials, is maintained and up to date.

Mandatory Skills

• Solid skills in MS Teams Telephony solutions
• Knowledge of various Softphone solutions (NTT / ODIGO / AWS Connect / Cisco / Genesys / etc.)
• Legacy telephony understanding (Cisco, PABx, etc.)

Appreciated Skills

• Azure (Azure AD \ AD Connect) and its cross-functional links with other MS solutions/products
• Powershell, to be able to maintain, transform and also create scripts