Technology Specialist (EU)

Role Overview

Technology Specialist (EU) – based in Paris. Support the environment for both corporate and retail teams in the European region.

Responsibilities

• Provide day‑to‑day technology support for the EU team across hardware, software, networking, printers, mobile devices, and business applications.
• Serve as the primary technology contact for the EU office while partnering with HQ IT teams on standards, escalations, projects, and ongoing operational support.
• Support onboarding and off‑boarding processes including device setup, account provisioning, access management, inventory tracking, and user support.
• Assist users with operational platforms such as NetSuite, Shopify, Celigo, Focus 10, and other business systems by troubleshooting issues, coordinating with vendors or HQ teams, and maintaining day‑to‑day functionality.
• Maintain and troubleshoot Microsoft 365, Google Workspace, Wi‑Fi, endpoint management, collaboration tools, and office technology infrastructure.
• Support and maintain local office and operational technology, including conference rooms, networking equipment, retail technology, and warehouse‑related systems as applicable.
• Monitor and respond to support tickets, document recurring issues, and contribute to improving IT processes, standards, and user experience.
• Work independently to prioritize and resolve technical issues while acting as the primary technology owner for the EU region in coordination with HQ.

Qualifications

• 3+ years of experience in IT support, systems administration, or a similar technical support role.
• Strong troubleshooting skills across Windows, macOS, Microsoft 365, networking, and common SaaS platforms.
• Experience supporting business systems such as NetSuite, Shopify, Celigo, Focus 10, or ERP/integration platforms is strongly preferred.
• Comfortable working independently in a regional office environment while partnering closely with HQ IT teams for standards, escalations, and project coordination.