TECHNICO-COMMERCIAL(E) TP

Job Purpose

Based on the activities assigned by his/her hierarchical superiors, the After‑Sales Inspector is responsible for after‑sales business development (business volume, margins, customer satisfaction, market share, etc.) and sales in his/her sector. He/she leads, monitors and develops the customer portfolio in his/her sector, based on the sales policy defined by management.

Significant Activities

• Ensure after‑sales sales development in your sector (customer visits, promotion of offers, advice on preventive fleet maintenance, etc.)
• Monitor the customer base to identify opportunities
• Identify after‑sales customer needs and propose an appropriate solution
• Advise customers on the maintenance of their fleet of machines and equipment
• Enter opportunities and actions (opportunity follow‑up, contract renewals, sales proposals, visit reports, etc.) into business tools
• Propose and negotiate after‑sales commercial offers, in collaboration with internal stakeholders (quotations, costings, bids, etc.)
• Monitor the competition to identify new opportunities (markets, customers, technologies, etc.), and pass on information to internal stakeholders
• Carry out equipment commissioning
• Ensure commercial follow‑up of contracted equipment
• Carry out equipment inspection visits and submit findings to customers
• Participate in non‑standard warranty agreements, in collaboration with the manufacturer(s) and customer(s)
• Deploy the digital offering and support customers
• Carry out expert appraisals of equipment for sales departments
• Ensure compliance with customer commitments (delivery, invoicing, etc.)
• Monitor outstanding invoices and support invoicing with internal stakeholders
• Address customer complaints to internal stakeholders (parts lead times, pricing, delivery, compliance, etc.)
• Contribute to the resolution of customer disputes and the collection of accounts receivable, in collaboration with internal stakeholders
• Contribute to and participate in improving customer satisfaction, and handle customer feedback
• Update customer data in business tools (contacts, e‑mail addresses, customer base, etc.) and competitor data

Responsibilities and Scope for Action

• Ensure after‑sales sales development in your sector
• Ensure the follow‑up and achievement of sales objectives in the sector
• Ensure the profitability of the sector in collaboration with internal stakeholders
• Ensure the quality of data entered into business tools
• Contribute to the management of commercial disputes and collections in the sector
• Know and apply internal and external compliance rules and procedures

Professional Knowledge

Diploma(s) and/or experience(s)

2 years' higher education in a technical or commercial field and/or significant experience preferred

Technical skill(s)

• General technical knowledge (mechanical, electrical, etc.)
• General commercial knowledge (customer relations, negotiation, sales)
• General knowledge of IT tools and information systems
• Advanced elementary English (A2)

Behavioral skill(s)

• People skills
• Organizational skills
• Analytical skills
• Ability to synthesize
• Reactivity
• Active listening

EEO Statement

We are an inclusive and supportive environment that celebrates diversity and equal opportunity. Rooted in our Diversity Charter, signed by our CEO Philippe Monnoyeur in 2020, our social and human resources policies focus on fostering a non‑discriminatory environment where every individual can thrive.